Michael Anderson

• Produce high-quality testing instruments including products such as Leak/Flow Testers, Tension and Compression, Paper Testing Equipment, Corrugate, Film, Sealers etc.

• Assist engineering team with Visual Assembly updates to ensure that build instructions are concise and accurate.

• Assist other technicians by answering questions or troubleshooting whenever issues may arise during builds or final inspection.

• Perform quality checks on all aspects of the unit to ensure that the product the customer receives is up to the standard that Industrial Physics prides itself on.

Trained new technicians on various products and calibration procedures.

• Troubleshot customer-defined issues, ensuring timely resolution and customer satisfaction.
• Repair and calibrate instruments from brands such as Technidyne, Systech Illinois, United Testing Systems, ACA, Emtec, and other brands.
• Resolved technical problems for customers through daily phone and email support, enhancing user experience.
• Created service procedures for future technicians, streamlining diagnosis of specific issues.

• Respond to service calls by Slot Floor Attendants for any downed or malfunctioning games.
• Perform repairs on slot machines while adhering to all IGC conformities.
• Assist Drop Team with faulty slots during collections.
• Perform board level repairs on things such as button panels, bill validators, thermal printers, and power supplies.

• Identify issues with iPhones ranging from generations iPhone SE to iPhone 14.
• Remove and install damaged components such as displays, cameras, speakers, logic boards, batteries, etc.
• Process phones and all used and damaged components in GSX using Apple approved standards.
• Train new technicians on all repairs and required procedures.

• Oversaw all technology operations in the store.
• Created and managed tickets for Meijer ITS and NCR Corp., collaborating with technicians and team members to resolve issues.
• Executed repairs on store technology including registers, SCO terminals, printers, handhelds, and PCs to ensure operational efficiency.
• Conducted store audits to verify accuracy of in-store pricing and POS system.