Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Andrae

Austin

Summary

Dynamic customer service professional with extensive experience at Domino's Pizza, adept at conflict resolution and enhancing customer loyalty. Proven cash handling expertise and a strong work ethic, consistently delivering exceptional service while managing high-stress situations. Committed to fostering positive customer relations and driving sales through personalized product recommendations.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

Cashier and Expo

Torchy's Tacos
03.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Hardware Management

Home Depot
01.2023 - 06.2024

Customer Service Representative

Domino's Pizza
07.2018 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Carpentry/Human Resources - Construction

Gary Job Corps
San Marcos, TX
02.2024

N/A - Standard Education

Westlake High School
Austin, TX
06.2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash handling expertise
  • Conflict resolution
  • Product knowledge
  • Complex Problem-solving
  • POS system operations
  • Guest inquiries
  • ID verification
  • Inventory management
  • Inventory control
  • Decision making aptitude
  • Sales expertise
  • Product recommendations
  • Returns processing
  • Order verification
  • Reports and documents
  • Proficient in software
  • Multitasking and organization
  • Empathy and patience
  • Data entry
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Sales transactions
  • Receipt handling
  • Gift card handling
  • Hospitality and accommodation
  • Dependability and reliability
  • Problem-solving

Timeline

Cashier and Expo

Torchy's Tacos
03.2025 - Current

Hardware Management

Home Depot
01.2023 - 06.2024

Customer Service Representative

Domino's Pizza
07.2018 - 05.2020

Carpentry/Human Resources - Construction

Gary Job Corps

N/A - Standard Education

Westlake High School
Michael Andrae