Michael Andrew Haft
Ann Arbor,MI
Summary
Quality-driven Installed Sales Specialist with progressive background in product and service sales. Execute each project with systematic mindset, diligently handling all tasks smoothly. Skilled inspector and project manager focused on exceeding customer and business expectations. Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
26
26
years of professional experience
Work History
Installed Sales Specialist
Mans Lumber & Millwork
09.2021 - Current
- Managed team of installers, ensuring timely completion of projects and customer satisfaction.
- Paired knowledge of customer interests with available products and services to make recommendations.
- Explained product features, prices and terms to customers.
- Partnered with skilled installation team to complete quality and timely on-site work.
- Provided exceptional customer service by addressing issues promptly and professionally, resolving conflicts as needed.
- Established annual sales goals and developed plans to achieve them, tracking progress regularly.
- Regularly reviewed profit margins on projects to identify areas where efficiencies could be improved or costs reduced.
Builder / Contractor Sales Specialist
Northville Lumber Co.
08.2013 - 09.2021
- Collaborated with builders & remodelers, homeowners, architects and subcontractors on project planning and estimating.
- Helped clients achieve build goals with knowledgeable advice on optimal design changes.
- Read blueprints and followed building code requirements for all projects.
- Trained new team members on product knowledge and use of product quoting tools and software.
Sales Associate
Acme Building Materials
06.2007 - 08.2013
- Helped customers navigate store, complete sales and process returns.
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates.
- Collaborated with team members to achieve monthly sales targets.
- Assisted customers in finding suitable products according to their needs.
- Overcame customer objections using product demonstrations.
Sales Support Specialist
Mans Lumber & Millwork
06.1999 - 05.2007
- Responded quickly to customer concerns or requests within target timeframes.
- Managed customer inquiries and resolved issues promptly.
- Assisted sales team by preparing and organizing sales materials.
- Improved back-end sales processes through successful coordination with sellers, sales management and operations traffic teams.
Education
Diploma -
Pioneer High School
Ann Arbor, MISkills
- Comprehensive understanding of products
- Attention to Detail
- Sales Techniques
- Installation Coordination
- Multitasking
- Contract Negotiation
- Problem Solving
- Project Management
- Decision Making
LANGUAGE
English
Timeline
Installed Sales Specialist
Mans Lumber & Millwork
09.2021 - Current
Builder / Contractor Sales Specialist
Northville Lumber Co.
08.2013 - 09.2021
Sales Associate
Acme Building Materials
06.2007 - 08.2013
Sales Support Specialist
Mans Lumber & Millwork
06.1999 - 05.2007
Diploma -
Pioneer High School