Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Long

San Rafael,CA

Summary

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Front End Team Lead

Panda Express
Marin City, CA
06.2022 - 08.2022
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Team Leader

Walgreens
Mill Valley, CA
05.2022 - 07.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Barista

Starbucks
San Rafael, CA
01.2021 - 04.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Retail Associate

Target
San Rafael, CA
03.2020 - 12.2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Logged reports, expenses, receipts and sales documents into digital database.

Sales Associate

Footlocker
San Rafael, CA
03.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Education

High School Diploma -

Terra Linda High School
San Rafael, CA
09.2010

Skills

  • POS Inventory System Operation
  • Cash Register Operations
  • Corrective Actions
  • Customer Experience
  • Time Management
  • Customer Inquiries
  • Refunds Exchanges and Adjustments
  • Avid Learner
  • Customer Service Orientation

Timeline

Front End Team Lead

Panda Express
06.2022 - 08.2022

Team Leader

Walgreens
05.2022 - 07.2022

Barista

Starbucks
01.2021 - 04.2021

Retail Associate

Target
03.2020 - 12.2020

Sales Associate

Footlocker
03.2020 - 12.2020

High School Diploma -

Terra Linda High School

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Katie Long