James Michael Andrews

• Supervising operations for two locations encompassing 790 units.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Streamlined property management processes for improved efficiency and cost savings.
• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.

• Manage for a growing company looking to position property for market, lead on amenity, office landscaping enhancements
• Rebranded and improved Website both look, and verbiage
• Increased ROI 5% YOY
• Even during covid
• Increased Occupancy from 92% to 100% YOY (Student Housing) 87% to 96% conventional rehabbed
• Increased traffic 10% to more qualified prospects and improved closing ratio to 55% without specials
• Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
• Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
• Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
• Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.

• Manage multiple software platforms to run operations, control and gather analytical data to optimize CRM and SEO performance
• Increased ROI 6% YOY
• Increased Occupancy from 88% to 96% YOY
• Increased renewal retention by 15% with a trade-out of 5% return on investment (ROI)
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

• Manage RealPage and OneSite software platforms to run daily property operations and maintain data on new tenants, leads, unit availability, move-ins, move-outs, lease renewals etc
• Oversee several areas including customer service, marketing, sales, follow-ups, and pricing
• Make weekly and quarterly calls to investors to provide progress updates and discuss future strategies and plans
• Contributed to business development through accurate marketing, sales, and pricing decisions utilizing a rent optimizing software combined with market data and logistics, which helped increase return on investment (ROI), maximize the income, and minimize vacancy
• Decreased marketing costs by 8% utilizing market analysis and research tools
• Increased renewal retention by 35% with a trade-out of 4% return on investment (ROI)
• Increased and maintained occupancy by 3% in light of Hurricane Harvey and market saturation
• Promoted to Senior Manager for the southwest region in 2018

• Managed daily property operations
• Trained and mentored new staff members
• Prepared punch lists on new construction
• Renegotiated several new contracts and reduced costs by 20% for the business
• Selected to go to Yardi headquarters to help develop a rent cafe platform for the southern region and serve as team mentor after roll-out
• Developed entire budgets for 10 properties and designed a spreadsheet with formulas in Microsoft Excel for managing data
• Walked the new construction punch for the luxury Catalyst high rise complex in downtown Houston
• Received training to become Senior Manager

• Managed daily property operations
• Provided operational support and assistance to the Regional Manager
• Trained and mentored new staff members
• Assisted regional manager in walking properties, performing site inspections, gathering documentation, and preparing for conferences, meetings, and phone calls
• Achieved and maintained an occupancy average of 91% despite competitive unit availability at other properties
• Effectively renegotiated and decreased Home Owners Association (HOA) fees by 2%
• Increased ROI by 3% year over year (YOY)
• Contributed to developing the 'Find your Happy' marketing strategy focused on enhancing public exposure despite a limited budget
• Successfully led operations for three months after the first acquisition without local or regional or local presence of upper management

• Sought business from apartment communities to use temporary workers as needed
• Recruited and trained new managers and staff members in operations and fair housing preparing them for any situation
• Average 1,200 booked hours a week
• Selected by upper management to open this office after only a short time with them in California

Managed project lifecycle from initial construction phase to final lease period.

Expanded portfolio with 14 new construction projects in Houston market.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Collected, completed, and processed lease applications.
• Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
• Managed daily and weekly marketing and leasing plans.
• Organized and hosted community events, fostering a positive living environment for tenants.