Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Angel Martinez II

Marana

Summary

Seasoned IT specialist with an eight-year track record, including distinguished tenure as a U.S. Marine Corps Veteran. Proficient in managing intricate IT projects and enhancing web and SharePoint systems to elevate user experience. Demonstrated success in fostering effective team collaboration to implement solutions that enhance operational efficiency. Military training instilled a disciplined and adaptable mindset, excelling in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

Zensai
02.2024 - Current
  • Led the development and management of customer-facing SharePoint portals, performing regular updates, configuring web parts, and ensuring seamless user interaction to enhance customer engagement and accessibility.
  • Designed and delivered custom solutions for clients using the Microsoft Power Platform (Power Apps, Power Automate, and Power BI) to address unique business challenges, improve operational workflows, and drive efficiency.
  • Worked directly with customers to resolve complex technical issues, offering consultative guidance and tailored strategies to optimize their use of Learn365 and Microsoft 365 ecosystems.
  • Managed cross-functional projects, collaborating with internal teams and customers to deploy innovative solutions, ensuring alignment with organizational objectives and industry standards.
  • Acted as a trusted advisor for clients, providing training, ongoing support, and best practices for leveraging SharePoint and Power Platform tools to meet evolving business needs.
  • Led cross-functional teams to implement technical solutions, enhancing project delivery and client satisfaction.

Technical Consultant

Zensai
06.2022 - 02.2024
  • Supported Premium customer interactions via MS Teams meetings and chats, offering high-quality consultation, training, and technical guidance tailored to client needs.
  • Executed data migration projects for LMS365, ensuring secure and accurate transfer of sensitive information while adhering to cybersecurity best practices to safeguard data integrity.
  • Delivered comprehensive product training sessions, educating customers on LMS365 features to enhance user adoption and system utilization, fostering a culture of continuous learning and security awareness.
  • Collaborated closely with the Customer Success and Product Excellence teams, providing actionable feedback to drive product enhancements and align solutions with customer objectives.
  • Resolved customer issues by identifying root causes, troubleshooting technical challenges, and implementing scalable solutions to improve system reliability and client satisfaction.

Technical Support Engineer

Zensai
01.2022 - 06.2022
  • Delivered frontline IT support by efficiently diagnosing and resolving a broad range of software and technical issues using Zendesk for ticket management, ensuring minimal downtime and consistently enhancing customer satisfaction.
  • Collaborated closely with Tier 2 support teams to troubleshoot and resolve complex technical problems, mitigating risks and improving system stability, performance, and security.
  • Contributed to the development and maintenance of internal knowledge bases and FAQs, simplifying complex technical concepts into accessible resources that improved team efficiency and customer support readiness.
  • Demonstrated strong communication skills by translating technical solutions into clear, actionable guidance for non-technical stakeholders, fostering better understanding and adoption of IT practices across the organization.
  • Championed a customer-focused approach, effectively managing challenging situations while building trust and strengthening client relationships.
  • Actively identified and implemented process improvements to streamline support operations, enhance knowledge-sharing, and improve overall service delivery.

Technical Training Participant

Microsoft
07.2021 - 11.2021
  • Completed a 17-week intensive technical training program focused on IT infrastructure, cloud technologies, and enterprise solutions.
  • Gained hands-on experience with: Active Directory Services: AD DS, AD CS, AD FS, AD RMS; Network Services: DNS, DHCP, IPAM; Azure Cloud Technologies: Virtual Machines, Virtual Networks, Storage Accounts, Azure Backup, and Azure Active Directory.
  • Collaborated on real-world IT environment simulations, troubleshooting complex systems and deploying scalable solutions using Microsoft technologies.
  • Developed strong foundational knowledge in cloud computing, enterprise networking, and IT service management, preparing for industry roles in technical consulting and support.

Project Manager

United States Marine Corps
11.2017 - 08.2021
  • Managed training readiness for over 365 personnel, ensuring 100% compliance with annual requirements and operational standards.
  • Developed and executed personal training plans, coordinating documentation and facilitating attendance at advanced training schools.
  • Planned and coordinated logistics for personnel and equipment movements, demonstrating adaptability in high-pressure, time-sensitive scenarios.
  • Oversaw the issuance, accountability, and safe return of over 100,000 rounds of ammunition during annual qualifications, ensuring strict compliance with safety protocols.

Information Systems Manager

United States Marine Corps
11.2017 - 08.2021
  • Oversaw the deployment, maintenance, and optimization of hardware and software systems, ensuring mission-critical infrastructure remained operational.
  • Delivered in-person technical troubleshooting and support for laptops, printers, network devices, and peripherals.
  • Developed and implemented Standard Operating Procedures (SOPs) for IT asset management, ensuring 100% quarterly inventory accountability.
  • Developed and enforced IT policies and procedures, ensuring compliance with industry standards.

Education

Bachelor of Science - Computer Science

University of Maryland Global Campus
05.2024

Skills

  • SharePoint development
  • Microsoft Power Platform
  • Data migration
  • Technical troubleshooting
  • Learning management systems
  • Customer relationship management
  • Technical training
  • Process improvement and automation
  • Expert problem solving
  • Project management

Certification

  • Microsoft Certified: Power Platform Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • CompTIA A+
  • Microsoft Networking Fundamentals

Timeline

Senior Technical Consultant

Zensai
02.2024 - Current

Technical Consultant

Zensai
06.2022 - 02.2024

Technical Support Engineer

Zensai
01.2022 - 06.2022

Technical Training Participant

Microsoft
07.2021 - 11.2021

Project Manager

United States Marine Corps
11.2017 - 08.2021

Information Systems Manager

United States Marine Corps
11.2017 - 08.2021

Bachelor of Science - Computer Science

University of Maryland Global Campus

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Michael Angel Martinez II