Michael Angermayer
Springfield,MO
Summary
Detail-oriented professional with proven skills in customer service, order accuracy, and problem-solving. Committed to enhancing client satisfaction through effective communication and issue resolution.
Overview
8
8
years of professional experience
Work History
Warehouse Order Selector
O’Reilly Auto Parts Warehouse
Springfield
01.2025 - Current
- Selected and pulled orders accurately for timely shipment.
- Followed safety protocols to ensure a secure working environment.
- Picked orders quickly and accurately according to customer specifications.
- Utilized a hand-held scanner to process orders for shipping.
Owner/Operator
Queen City Delivery
Springfield
04.2020 - Current
- Developed customer service procedures to enhance client satisfaction and retention.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Delivery Driver Assistant
MGI Logistics LLC
Springfield
04.2022 - 11.2024
- Assisted drivers in loading and unloading delivery vehicles.
- Maintained accurate records of packages and delivery routes.
- Communicated with customers regarding delivery status and schedules.
- Adhered to safety protocols during loading and transit operations.
- Delivered packages on time according to assigned schedule.
Customer Service Account Specialist
T-Mobile
Springfield
05.2017 - 03.2020
- Managed customer inquiries through phone and email communication channels.
- Processed customer orders using the company's CRM system efficiently.
- Provided product information and support to enhance customer satisfaction levels.
- Documented customer interactions accurately for future reference and follow-up.
- Conducted regular follow-ups with customers to ensure service quality and support.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2015
High School Diploma -
Belton Senior High School
Belton, MO05-1985
Skills
- Package tracking
- Route optimization
- Customer relationship management
- Safety compliance
- Inventory management
- Hand-held scanning
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Team collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Warehouse Order Selector
O’Reilly Auto Parts Warehouse
01.2025 - Current
Delivery Driver Assistant
MGI Logistics LLC
04.2022 - 11.2024
Owner/Operator
Queen City Delivery
04.2020 - Current
Customer Service Account Specialist
T-Mobile
05.2017 - 03.2020
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Belton Senior High School
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