Michael Anglin
Miami
Summary
Organized and adept at managing documents as Records Retrieval Agent. Knowledge of legal procedures, medical terminology, and data protection acts to manage sensitive records securely and with efficiency. Strong critical thinking skills, time management skills, high-level organizational skills, and independent or group work ability are strengths. Previous roles demonstrated high commitment to maintaining accurate records, precision in all transactions, and improving efficiency in retrieval procedures. Dedicated Filing Clerk with detail-oriented, adaptable, and communication skills. Self-driven and dedicated to improving workflow procedures to ensure department productivity and accuracy in support of high-volume activities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Retrieval Agent
Cotiviti
07.2023 - 11.2024
- Retrieve and process records from healthcare providers, legal offices, or other institutions.
- Ensure compliance with HIPAA and other privacy regulations when handling sensitive information.
- Perform data entry to accurately store and organize records in secure databases.
- Communicate with clients and providers to request and verify documentation.
- Maintain detailed logs of record requests, retrievals, and processing timelines.
- Assist in audits by providing necessary documentation and ensuring accuracy.
- Troubleshoot discrepancies in records and resolve issues efficiently.
- Collaborate with teams to streamline retrieval processes and improve efficiency.
Assistant Manager
Amazon Fulfillment Center
Opa-locka
09.2019 - 05.2023
- To manage 20 plus staff and volunteers in absence of the Warehouse Manager and to ensure high standards of supervision and customer service.
- Trained with new hires on how to use different type of (PIT) Power Industrial Trucks.
- Recorded all picked and packed items into the Amazon order database.
- Picked items from storage areas using forklifts for large boxes, and transport to examination areas.
- Received and understand work orders to determine type and quantity of items ordered by customers.
- Ensured 20 plus staff members comply to health, safety and environmental regulation and work safely to protect themselves and others in warehouse environment.
- Loaded and unloaded delivery trucks and transporting merchandise to and from warehouse.
- Managed drivers and workload and assured full coverage where necessary.
- Collaborated with other managers to improve policy, procedures, practices and training.
- Developed, implement, and facilitate processes focus on achieving measurable improvements to operational efficiency, inventory management, quality, food safety, order accuracy, and on-time delivery.
- Developed detailed facility operations plans and schedules for peak periods based on high-level parameters provided by upper management.
- Maintained accurate and timely preparation of reports regarding daily and weekly operations.
- To organize and plan own workload, in consultation with the Warehouse Manager to assure all deadline are met.
Associate
FIU Glenn Hubert library
Biscayne bay
01.2018 - 02.2019
- Assist in shelving or sorting returned materials as needed
- Assist with library closing duties, clearing Stacks Tower, 1st, 2nd, and 3rd floors.
- Maintain helpful and supportive customer service behavior with all library customers.
Education
Master of Business Administration (MBA) - Entrepreneurship/Entrepreneurial Studies
Florida International University
Miami, FL10.2024
Bachelor of Business Administration (BBA) - Business Marketing
Florida International University
Miami, FL07.2022
Associate in Arts - Business Management
Broward College
Miramar, FL05.2019
Skills
- Microsoft Office
- Adobe Photoshop
- Excel
- QuickBooks
- Project management
- Data analysis
- Customer service
- Effective communication
- Inventory management
- Report generation
- Document management
- Process improvement
- Deadline management
- HIPAA
- Records organization
- Database navigation
Certification
- Business Specialist
- Account Technology Specialist
- Business Management
Other
Vice president of DECA., Organized donated books, helped with office work, and greeted and assisted patrons at a FIU Hubert library., Intermediate proficiency in Microsoft office, Adobe Photoshop, Excel, and QuickBooks., Business Specialist, Account Technology Specialist, Business Management
Timeline
Records Retrieval Agent
Cotiviti
07.2023 - 11.2024
Assistant Manager
Amazon Fulfillment Center
09.2019 - 05.2023
Associate
FIU Glenn Hubert library
01.2018 - 02.2019
Master of Business Administration (MBA) - Entrepreneurship/Entrepreneurial Studies
Florida International University
Bachelor of Business Administration (BBA) - Business Marketing
Florida International University
Associate in Arts - Business Management
Broward College
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