Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Antfeld

Ft Myers,FL

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Overview

10
10
years of professional experience

Work History

Grocery Clerk

Publix
11.2024 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.

Front End

Lowe's Home Improvement
02.2024 - Current
  • Processed customer transactions and provided excellent customer service
  • Assisted in organizing merchandise displays on the sales floor
  • Maintained a clean, organized and inviting store environment
  • Provided product knowledge to customers as needed
  • Answered incoming calls promptly, providing accurate information about products and services
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates

Assistant Manager/ Service Advisor

Tire Kingdom
03.2018 - 10.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Developed a system for tracking inventory and ordering supplies as needed
  • Ensured compliance with safety regulations and company policies
  • Resolved conflicts between team members in an effective manner
  • Communicated regularly with customers to gain insights into their needs
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Delegated work to staff, setting priorities and goals

Parts Counter

Estero Bay Chevy
08.2015 - 02.2018
  • Assisted customers with parts selection and ordering
  • Provided technical advice regarding parts and accessories
  • Researched parts availability, pricing and delivery times
  • Maintained cleanliness of the store front area
  • Processed customer orders for automotive parts, supplies and tools
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered
  • Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner

Education

High school Diploma -

Estero High School
Estero, FL
06.2008

Skills

  • Excellent customer service skills, with a dedication to assisting guest and or callers to the best of my ability with kindness, courtesy, and respect
  • Bilingual (Spanish to the best of my ability)

Languages

Spanish
Limited Working

Timeline

Grocery Clerk

Publix
11.2024 - Current

Front End

Lowe's Home Improvement
02.2024 - Current

Assistant Manager/ Service Advisor

Tire Kingdom
03.2018 - 10.2024

Parts Counter

Estero Bay Chevy
08.2015 - 02.2018

High school Diploma -

Estero High School

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Michael Antfeld