MICHAEL ANTHONY

Concierge and primary communication guide to both clients and sales team for all aspects of order management, returns/warranty claim operations, and vendor partnerships. Confidently addressed service issues promptly to appropriately provide a resolution or joined forces with management to handle escalations.

Direct sales resource responsible for providing project management support to over 250 interior design firms. Collaboratively strategized with showroom teams and business units to optimize client capture/satisfaction/brand growth. Executed thoughtful and intentional client outreach resulting in achieving top textile showroom sales end of 2022.

To-the-trade liaison accountable for expertly selling multiple product categories among various brands through a high-volume omni-channel business model while in charge of the showrooms overall client experience. Closely partnered with colleagues on report analysis to prioritize sales targets and business opportunities.

Second hand to Showroom Manager tasked with providing dependable support for seamless business operations. Conducted daily administrative duties alongside visual reworks and inventory management while prioritizing client experience. Contributed to achieving sales targets through promptly executing order placement, client outreach, and follow up.

Designated MOD under the Assistant Store Manager monitoring traffic flow and sales activity. Constructively coached teammates on product knowledge and encouraged productivity through positively delegating task. Provided detailed insight on KPI metrics to respective store manager to identify opportunities/solutions.

Product specialist focused on expertly guiding clients through their selection/purchasing process. Utilized available resources and technology to effectively conduct in-store consultations, product specifications, and order placements. Thoughtfully promoted other store departments in order to increase sale volumes.