Michael-Anthony Porter
Los Angeles,CA
Summary
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current California license with clean driving record. Friendly guest service professional offering over 5 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in manager roles.
Overview
24
24
years of professional experience
Work History
Transit Bus Operator
LACMTA
08.2023 - 01.2024
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
Professional Bus Operator
Greyhound
10.2022 - 08.2023
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
Ramp Agent
American Airlines
08.2016 - 05.2023
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Store Supervisor
Staple Copy & Print
04.2011 - 10.2012
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
Vacation Planner /Customer Service Representative
Wyndham Vacation Resorts, Inc
11.2007 - 08.2008
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
- Collaborated with travel partners to negotiate exclusive deals and discounts for clients, resulting in more cost-effective vacations.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
Store Manager
Blockbuster Video
07.2000 - 11.2004
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Lakeside High School
Lake Village, ARAssociate of Arts - Electrical, Electronics Engineering Technologies
National Education Center
Santa Monica, CASkills
- Accident reporting
- Effective communication
- Time management
- Ticket processing
- Wheelchair securement
- Safe driving
- Pickup and Drop-Off Scheduling
- Equipment Inspection
- Guest Relations
- Customer Relations Skills
- Passenger Interaction
- Arrival and Departure Duties
- Defensive Driving Practices
- Customer Accounts Management
- Fire Extinguisher Use
- Local and Long Distance Driving
- Customer Satisfaction
- Elderly and Disabled Assistance
- Keep Order on the Bus
- Route Planning
- Adjusting Routes
- Vehicle Maintenance and Repair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Transit Bus Operator
LACMTA
08.2023 - 01.2024
Professional Bus Operator
Greyhound
10.2022 - 08.2023
Ramp Agent
American Airlines
08.2016 - 05.2023
Store Supervisor
Staple Copy & Print
04.2011 - 10.2012
Vacation Planner /Customer Service Representative
Wyndham Vacation Resorts, Inc
11.2007 - 08.2008
Store Manager
Blockbuster Video
07.2000 - 11.2004
High School Diploma -
Lakeside High School
Associate of Arts - Electrical, Electronics Engineering Technologies
National Education Center
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