Michael Anthony Flores
McAllen,TX
Summary
With over 10 years of managerial and marketing experience across various industries, bringing a diverse skill set to the table. Strong background in web design, social media, and email marketing for successful campaigns. Exceptional presentation and communication skills to effectively convey ideas and build client relationships. Proven track record in negotiation for favorable outcomes. Bilingual in English and Spanish to connect with a wider range of individuals and expand business opportunities. Thrives in competitive environments, showcasing leadership abilities, teamwork mindset, and multitasking skills. Creative thinker constantly adapting and learning to solve problems efficiently. Adept at identifying new opportunities and driving sales growth through business generation and cold calling. Background in account management, sales, and customer relations for building strong client relationships. Solid foundation in budgeting, accounting, and bookkeeping for effective financial management. Energetic and self-motivated, driven by results and always strives to achieve goals.
Overview
13
13
years of professional experience
Work History
General Manager
Three Nations, Inc.
01.2024 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Dos Imperios
04.2019 - 12.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Marketer/Account Manager
South Texas Rehabilitation & Placement Services
01.2016 - 04.2019
- Effectively promote marketing campaigns, including email marketing, cold calling and guerrilla marketing throughout the USA with a focus in the South Texas region (San Antonio, Laredo, Corpus Christi, Rio Grande Valley) which has contributed to an increase and retention of new accounts and referrals by 30%
- Successfully negotiate and re-negotiate contracts with accounts and vendors to accommodate all parties involved and come to an agreeable compromise
- Prepare and develop business proposals, reports, itemized statements, letters, memos, and perform a variety of general and specific office duties with attention to detail
- Perform research projects including labor market surveys, metropolitan statistical analysis, transferable skills analysis, job placement assistance and others that are essential to complete the task at hand
- Work with all departments to ensure every assignment is accomplished and in compliance with the guidelines set by each contract
Sales Representative/Marketing Manager
DLS Pharmacy & Wellness
03.2014 - 01.2016
- Managed the pharmacy's compounding education and awareness program to 3 target markets: prescribers, the public and other pharmacies
- Developed and implemented the marketing plan, identifying target markets, evaluated and updated the plan as needed
- Set short and long term marketing and sales goals, in conjunction with the owner and pharmaceutical team
- Developed relationships with physicians, staff and the public via office visits, DLS website, emails, in-service meetings, public speeches and other professional shows
- Exposed our message to the community by educating the public through volunteer guest speaking events (support groups, Rotary, Chamber of Commerce, etc.)
- Developed budgets with emphasis on advertising, accruing expenses, equipment, remodeling needs, regular schedule adjustments, etc
- Improving the company website and social media presence with updates, new blogs, videos, etc
- Assisted with relevant projects/other duties, as assigned
Marketer/Office Specialist
South Texas Rehabilitation & Placement Services
08.2012 - 03.2014
- Conducted business with all accounts, including a diverse variety of businesses from Insurance, Workers’ Compensation, Third Party Administrators, etc
- Communicated with all people from executive level officers to entry level employees to ensure goals were met or exceeded
Customer Relations Manager Intern
Villarreal C.F, Grupo Forja
05.2012 - 07.2012
- Enhanced the team’s image to engage customers and attract new fans via social media, newsletters, radio ads, television commercials, word of mouth, and other marketing techniques
- Revolutionized the team’s marketing approaches by targeting the markets of competitors such as FC Barcelona, Real Madrid C.F., Sevilla FC and Valencia CF
- Identified key media contacts and developed rapport with them by using different marketing techniques
- Focused on attracting American companies and organizations to negotiate business with Villarreal C.F
- Including Nike, Under Armour, etc
Education
Bachelor of Business Administration - Marketing Major
Texas State University
San Marcos, TX05.2012
Skills
- Sales
- Branding
- Advertising and marketing
- Project planning
- Facility management
- Verbal and written communication
- Team player
- Client relations
- Business development
- Cost analysis and savings
- P&L management
- Team building
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Volunteerandotheractivities
- Event Coordinator, Annual Casino Night Fundraiser, 2014 - Present
- Event Coordinator, Concert Fundraiser, 12/12 - 06/13
- V.P. of Promotions, Texas State SIFE, Fall 2011 - Spring 2012
- Sales Representative Intern, Texas State, Fall 2011 - Spring 2012
- Event Coordinator, Unreal360/IAmSanMarcos, Fall 2011 - Spring 2012
- Member, American Marketing Association, Fall 2010 - Spring 2012
- Volunteer, SXSW High Beams, 03/12 & 03/13
- Volunteer Member, ACTS Church Retreat, 05/10 - 08/10
- Coach, Upwards Basketball for 9-10 year olds, Fall 2008
- Teacher Assistant, Gear-Up at UTPA for 12-14 year olds, 06/07 - 07/07
Languages
Spanish
Professional Working
Timeline
General Manager
Three Nations, Inc.
01.2024 - Current
General Manager
Dos Imperios
04.2019 - 12.2023
Marketer/Account Manager
South Texas Rehabilitation & Placement Services
01.2016 - 04.2019
Sales Representative/Marketing Manager
DLS Pharmacy & Wellness
03.2014 - 01.2016
Marketer/Office Specialist
South Texas Rehabilitation & Placement Services
08.2012 - 03.2014
Customer Relations Manager Intern
Villarreal C.F, Grupo Forja
05.2012 - 07.2012
Bachelor of Business Administration - Marketing Major
Texas State University
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