Michael Anthony Royal
Summary
Motivated and customer-focused professional with a proven track record in high-ticket sales across furniture and decor brands. Adept at conducting virtual consultations, building lasting client relationships, and exceeding revenue goals through personalized service and CRM-driven strategies.
Overview
13
13
years of professional experience
Work History
Gallery Asst. Manager
Timothy Oulton Flagship New York
New York
01.2015 - 02.2025
- Spearheaded annual sales while overseeing operations at the NY Design Center location, managing a CRM pipeline of 900+ clients including designers, architects, and developers.
- Completed international brand and product training in China; adapted brand voice to multiple regional locations including flagship store and L.A showroom.
- Delivered personalized consultations via virtual and in-person platforms, boosting conversion and customer satisfaction.
- Coached and developed a team of 5, conducting weekly check-ins, performance reviews, and sales coaching aligned with KPIs and company goals.
- Proactively responded to inbound customer issues and escalations through Zendesk and Salesforce, maintaining a high standard of resolution and brand tone.
- Handled inbound inquiries and escalations via Zendesk and Salesforce, maintaining brand tone and client loyalty.
- Coordinated directly with internal teams and international locations to ensure consistent client experience and timely service.
Supervisor
Jonathan Adler
New York
01.2013 - 01.2015
- Opened a flagship location and drove client acquisition through VIP outreach, curated events, and aesthetic consultations.
- Grew local customer database by 50-60 contacts monthly through event marketing, outreach campaigns, and an elevated in-store experience.
- Directed a 7-person team, creating a culture of accountability, mentorship, and exceeding sales benchmarks.
- Tracked sales performance and inventory flow, improving operational efficiency and team accountability.
Design & Sales Associate
Kathy Kuo Home
New York
04.2023 - Current
- Act as primary contact for B2B and direct customers, managing full sales lifecycle from initial outreach to post-sale follow-up.
- Leverage CRM systems as Salesforce to track leads, update client records, and streamline communication, increasing response time and customer satisfaction.
- Create tailored design proposals aligned with client needs, enhancing upsell opportunities and long-term loyalty.
- Collaborate cross-functionally with vendors and logistics teams to fulfill orders and execute deliveries.
Education
Concentration in Communications - undefined
Essex County Community College
Skills
- Lead Generation
- Pipeline Management
- CRM Proficiency
- Customer Engagement
- Retention Strategy
- Outbound Lead Generation
- Inbound Lead Generation
- Remote Team Collaboration
- Communication
- Providing Live Online Assistance
- B2B Lifecycle Management
Timeline
Design & Sales Associate
Kathy Kuo Home
04.2023 - Current
Gallery Asst. Manager
Timothy Oulton Flagship New York
01.2015 - 02.2025
Supervisor
Jonathan Adler
01.2013 - 01.2015
Concentration in Communications - undefined
Essex County Community College
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