Michael Antonaci
San Antonio,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Associate
Costco
San Antonio, TX
09.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Busser/Bar Back
Stoney Point Grill
Mokena, IL
08.2019 - 01.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Inventory Control Specialist
Econo Trading Company
Countryside, IL
12.2017 - 10.2019
- Organized inventory while keeping count of what's in stock
- Managed communications with customers and handled the incoming and outgoing purchase orders and invoices
- Handled new hardware being received by unloading with a forklift.
Shift Leader/Delivery Driver
Jimmy John's Sandwiches
Homer Glen, IL
03.2014 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
Homegoods
Lemont, IL
04.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Security+ - Cybersecurity
UTSA
San AntonioHigh school or equivalent in Architecture -
Lockport Township High School East
Lockport, IL05.2014
Skills
Computer competencies
Windows Administration
Preparing reports
Customer service orientation
Desktop and laptop installations
Inventory management
Additional Information
I am a friendly, fast, and efficient worker, who loves to get the job done. I am reliable as well as dependable when it comes to the work I do.
Timeline
Associate
Costco
09.2023 - Current
Busser/Bar Back
Stoney Point Grill
08.2019 - 01.2023
Inventory Control Specialist
Econo Trading Company
12.2017 - 10.2019
Sales Associate
Homegoods
04.2015 - 08.2017
Shift Leader/Delivery Driver
Jimmy John's Sandwiches
03.2014 - 05.2018
Security+ - Cybersecurity
UTSA
High school or equivalent in Architecture -
Lockport Township High School East