Summary
Overview
Work History
Education
Skills
Tel
References
Timeline
Generic
MICHAEL ANTWI

MICHAEL ANTWI

Windsor Mill,MD

Summary

I aspire to secure a position that will provide me the opportunity to apply my experience in customer service, logistics, and problem-solving skills. This position should allow for continues personal growth commensurate with achievements.

Overview

14
14
years of professional experience

Work History

Residential counselor

Community Resources for Justice
08.2023
  • Supervise and transport clients during assigned hours; this may include job interviews, medical appointments, weekly recreation, religious services, and shopping trips
  • Support and teach clients new skills including, but not limited to, specific goals in the clients’ Individual Service Plan
  • Acting as a positive role model for the client to support attaining the highest quality of life while maintaining their safety in all settings
  • Administering medications and completing appropriate documentation in a timely manner, such as: progress notes, weekly summaries, and attendance.

Customer service representative

Akkodis / Bank of New York Mellon
11.2023 - 02.2024
  • Inbound client representative to assist customers with their needs for their 529 and Mutual Fund accounts, by providing balances, maintenance and instruction on how to purchase, redeem and establish accounts
  • Work with customers and brokers handling mutual funds
  • Able to communicate clearly and professionally to all customer, including irate shareholders
  • Handle customers inquiries, complaints and service request, manage a high volume workload within a deadline driven environment, handled client relationships which include promoting close relationships with a diverse clientele
  • Also assist teammates with difficult issues while demonstrating outstanding problem solving and active listening skills which allows diffusing difficult customer situations with tact and ease.

Driver/ Warehouse Worker

Home Furnishing Nordic AB, Sweden
08.2020 - 06.2023
  • Planning delivery routes for the drivers
  • Sorting and scanning orders received into the Warehouse
  • Prepare and return damaged goods to the Head Office
  • Delivering orders to customers when needed
  • Ensuring all stocks in the warehouse correspond exactly with what is in the system
  • Periodically and when necessary, ensure a clean-up to maintain the look and feel of the warehouse
  • Maintaining effective communication with our clients and report any customer complaint or feedback.

Bank Teller/Service Ambassador

Standard Chartered Bank, Ghana
05.2010 - 10.2019
  • Providing walk-in service to clients
  • Performing cash reconciliations
  • Performing branch cash management control activities
  • Assist in identifying fraud, by monitoring and scrutinizing usual transactional sequence on clients account for further investigation/ escalation if required by the Operations team
  • Complaint management.

Education

Methodist University College - Ghana

National Banking College - Ghana
03.2012

Skills

  • De-Escalation Techniques
  • Boundaries Establishment
  • Client Advocacy
  • Supply Replenishment
  • Client Transportation
  • Self-Care Practices
  • Professionalism and Ethics
  • Multicultural Sensitivity
  • Resident support
  • Behavioral Intervention Plans
  • Safety Standards and Compliance
  • Incident Reporting
  • Care Plan Management
  • Microsoft Office
  • Active Listening
  • Activities Oversight
  • Resident Supervision

Tel

+1 857 265 8144

References

  • Jim Berggren, Warehouse manager (HFN Sweden), +46760298808, jim.berggren@hfnordic.com
  • Joseph Donkor, Residential counselor (Assistance Manager Worcester MA), +1 508 552 1006, jandon2005@gmail.com
  • Eva Naadei Ashiagbor, Branch Operation Manager (Standard Chartered bank Ghana), +233 24 314 7813, enashiagbor@gmail.com

Timeline

Customer service representative

Akkodis / Bank of New York Mellon
11.2023 - 02.2024

Residential counselor

Community Resources for Justice
08.2023

Driver/ Warehouse Worker

Home Furnishing Nordic AB, Sweden
08.2020 - 06.2023

Bank Teller/Service Ambassador

Standard Chartered Bank, Ghana
05.2010 - 10.2019

Methodist University College - Ghana

National Banking College - Ghana

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MICHAEL ANTWI