Michael Aponte
New Bern,NC
Summary
To secure a position within the hospitality industry which utilizes my experience and education with potential career advancement.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Candlewood Suites Hotel
01.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Jewelry Associate
JCPenney
08.2018 - 09.2020
- Maintained harmonious visual marketing guidelines
- Provided excellent customer service to exceed customer expectations
- Kept up-to-date on all industry trends and discovered opportunities to maximize sales
- Completed all daily activities for store opening including jewelry inventory and sales
Sales Associate
Macys Inc.
11.2016 - 02.2018
- Answered questions regarding the store and its merchandise.
- Provided repeat customers with exceptional care and attention.
- Developed positive customer relationships through friendly greetings and excellent service.
- Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
Oparations Manager
Trust Hosptality
12 2014 - 12 2015
- Analyzed departmental documents for appropriate distribution and filing.
- Supported Chief Operating Officer with daily operational functions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Responded to customer requests via telephone and email.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Front Office Manager
Days inn hotel and suites
09.2006 - 12.2014
- Monitored the front desk so that any questions that came up could be responded to quickly and effectively.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Provided backup to the front desk, stepping in to assist with various tasks whenever an employee was absent or at lunch.
- Trained team members on all new hotel services and products so that they could promote them to guests at check-in.
- Assisted senior administrative professionals with daily work tasks.
Skills
- Exceptional customer service
- Excellent people skills
- Team leadership
- Staff management
- Payroll and budgeting
Timeline
Front Desk Agent
Candlewood Suites Hotel
01.2022 - Current
Jewelry Associate
JCPenney
08.2018 - 09.2020
Sales Associate
Macys Inc.
11.2016 - 02.2018
Front Office Manager
Days inn hotel and suites
09.2006 - 12.2014
Oparations Manager
Trust Hosptality
12 2014 - 12 2015
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