Michael Aponte
Franklin Square,NY
Summary
Experienced Bartending NRO Manager with a proven track record of successfully directing and enhancing operations through the implementation of effective employee motivational strategies and strict policy enforcement. Possessing a deep understanding of best practices, market trends, and regulatory requirements within the industry, able to navigate complex operational landscapes with ease. Talented leader who approaches business planning and day-to-day problem-solving with an analytical mindset, ensuring optimal outcomes and sustained success.
Overview
5
5
years of professional experience
Work History
Traveling NRO Bartending Manager
The One Group LLC
01.2023 - Current
- Did inventory management and P&L margins
- Opened different venues making sure new venues staff are trained the exact same to pump out the same quality and output as others.
- Creating Batch Programs to maximize efficiency within the restaurant.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Server/Bartender
The One Group LLC - STK
09.2021 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Head Barback
Chanson le salon
01.2022 - 04.2022
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Studied bartenders to learn recipes for different mixed cocktails.
- Greeted guests with friendliness and professionalism.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons.
- Sliced and pitted fruit used to garnish drinks.
- Effectively multitasked within fast-paced environment.
Server
Fogo De Chao
01.2020 - 03.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Checked identification for minimum age for sale of alcoholic beverages
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Inspected dishes and utensils for cleanliness
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Some College (No Degree) - Software Engineering
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Food Safety Understanding
- Liquor, Wine and Food Service
- High-Volume Dining
- Wine Pairings
- Point of Sale (POS) System Operations
- Sales Techniques
- Policy Implementation
- Customer Service
Timeline
Traveling NRO Bartending Manager
The One Group LLC
01.2023 - Current
Head Barback
Chanson le salon
01.2022 - 04.2022
Server/Bartender
The One Group LLC - STK
09.2021 - Current
Server
Fogo De Chao
01.2020 - 03.2021
Some College (No Degree) - Software Engineering
LaGuardia Community College of The City University of New York
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