Michael Appoh

Dekalb,IL

Summary

Detail-oriented individual with experience in customer service and resident support. Recognized for effective communication and critical thinking skills that drive positive outcomes and enhance client experiences. Ready to contribute to a team-focused environment. Seeking to graduate from NIU and pursue a path in the Legal Field or Academia

Overview

years of professional experience

Work History

Personal Shopper

Sam's Club

Elgin, IL

11.2022 - Current

Provided exceptional customer service, addressing client inquiries promptly.
Satisfied customers with quick, accurate service under tight deadlines.
Maintained a high level of customer service while ensuring customer satisfaction.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Listened to customer needs to identify and recommend best products and services.

Activity Aide

Aperion Care

Elgin, IL

08.2020 - 09.2022

Assisted residents with daily activities and personal care needs.
Organized and led recreational programs for resident engagement.
Supported therapeutic activities that promote physical and mental health.
Communicated effectively with residents, families, and team members.
Provided companionship and emotional support to enhance resident comfort.
Drove excitement for activities by encouraging everyone to fully participate.
Developed events and programs in consideration of needs, abilities and interests of participants.

Education

Bachelor of Arts - Political Science

Northern Illinois University

Dekalb, IL

12-2027

Associate of Arts -

Kishwaukee College

Malta

12-2024

Skills

Public speaking: I am in the Mock Trial A team- my role is as a Defense Attorney who gives the opening statement I have experience giving 4-5 minute memorized speeches in front of actual judges, professors, and legal professionals
Problem resolution
Relationship building
Critical thinking
Research analysis
Problem solving

Active listening
Attention to detail
Customer service
Data interpretation
Team collaboration
Analytical reasoning

Timeline