Michael A. Press
Katy,TX
Summary
Nationally certified phlebotomist with 26 years of experience within hospital and laboratory settings. Six years of managerial experience and leadership. Establish schedules and methods for providing laboratory analysis and quality assurance program services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly. Ensure adherence to safe work practices and procedures. Communicate clearly and concisely, both orally and in writing, conflict resolutions, MS Word, Excel, PowerPoint. Sufficient physical ability is necessary for sitting and standing for extended periods of time. Skillful and precise in performing venipunctures, collecting, as a pathology technician repairing and storing blood samples, assisting with freezing and cutting of tissue, and verifying medical records. Excellent patient-relations skills, known for having a gentle touch and the ability to alleviate patient anxieties. Medical certifications and work experience are supported by education in business and medical billing. Execute phlebotomy punctures on adults, pediatrics, & geriatric patients.
Overview
10
10
years of professional experience
Work History
Patient Service Center Regional Supervisor
Kelsey-Seybold Clinic
09.2022 - 10.2024
- Daily Patient Service Center Operation Duties:
- Proving specimen collection, specimen processing, referral, special mail-out processing, and waived testing workflow management and supervision to multiple Patient Service Center locations, as designated by the manager.
- Plans and coordinates the staffing schedule to ensure that the Patient Service Center and Home Draw service are staffed appropriately to maintain service levels. May be required to perform the duties of a Patient Service Technician to provide coverage on an as-needed basis.
- Continuously monitors the workload of the Patient Service Center and Home Draw, identifying peak and slack periods, and making operational or staffing adjustments as needed, with minimal overtime.
- Maintain Patient Service Center supply inventory for designated locations by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, and verifying the receipt of supplies.
- Certifies instrument/equipment performance, arranging equipment replacement, service, and repair used in the Patient Service Center.
- Ensures that patient results of tests and/or specimen collections and transport to hub and reference labs are complete, reported in an accurate, and timely manner.
- Reviews laboratory work records and patient's results to ensure that standard procedures are followed, and required records are kept.
- Ensures all checklists and/or logs are complete for all required activities at designated sites.
- Quality Assurance, Quality Control, and Test Procedures:
- Ensures that the Patient Service Center complies with the quality control program as it pertains to any waived testing performed.
- Resolves testing problems and ensures that remedial actions are taken whenever the test system deviates from the laboratory's established performance specifications. Ensure that patient test results are not reported until all corrective actions have been taken, and the test system is functioning properly.
- Assists in the development and implementation of standard operating procedures, policies, competency assessments, and iLearns for Patient Collection, Specimen Management, and Waived Testing.
- Monitors key performance indicators for Patient Service Centers to include recollections, lost specimens, missed tests, patient satisfaction, and result TAT, takes appropriate actions, and reports noncompliance to the manager.
- Assist in compiling and preparing statistical data for monthly reports for QA/QC, and other reports.
- Staff selection, compliance, and training:
- Assists the manager in hiring qualified Patient Service Center testing personnel, including selecting, orienting, and training.
- Identifies training needs and assures that everyone performing tests receives regular in-service training and education, as directed by policy and regulations.
- Assists the manager in evaluating the competence of all testing personnel and ensuring that the staff maintains their competency to perform test procedures and report test results promptly, accurately, and proficiently.
- Evaluates and documents the performance of individuals responsible for waived complexity testing at intervals mandated by policy and regulations.
- HR and administrative tasks:
- Meeting regularly with staff and disseminating information that is appropriate.
- Assist with the employee hiring process, including developing and updating job descriptions, developing performance expectations, and identifying essential functions, as well as the knowledge, skills, and abilities required for applicable positions.
- Initiates human resources actions as directed by the manager to include interviews, performance reviews, and disciplinary actions, such as performance improvement plans, notes to file, work complaints, resolution of informal grievances, and other counseling efforts.
- Maintains personnel records, including documentation for each employee that includes education, work experience, performance evaluations, in-service training, continuing education, special problems, health problems, references, and interview information, etc., as required for regulatory, accreditation, or legal purposes.
- Perform Kronos' activities to ensure accurate payroll and attendance records are maintained.
- Prepare and present regular reports on operational matters, including staff overtime, leave approvals, stock orders verified, non-conformance, and handling of customer complaints in accordance with relevant protocols and reporting templates.
- Supervised daily operations across multiple clinic locations, ensuring adherence to organizational policies and procedures.
- Implemented workflow improvements that increased team productivity and streamlined patient care processes.
- Conducted performance evaluations, providing constructive feedback to align team goals with organizational objectives.
- Led training sessions for new staff, enhancing onboarding experience and promoting operational efficiency.
- Collaborated with management to develop strategic initiatives aimed at enhancing patient satisfaction and service delivery.
- Analyzed operational data to identify trends, recommending adjustments to improve clinic performance metrics.
- Facilitated regular communication between departments, fostering teamwork and collaboration in achieving shared goals.
- Monitored compliance with healthcare regulations, ensuring all practices met industry standards and guidelines.
- Oversaw the recruitment process to ensure the hiring of top talent in alignment with company objectives.
- Analyzed market trends to identify new growth opportunities for business expansion within the region.
- Fostered a positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.
- Improved regional performance by implementing streamlined processes and efficient management strategies.
- Developed comprehensive financial reports for senior leadership, enabling data-driven decision-making processes.
- Led change management initiatives, resulting in smoother transitions during organizational restructuring efforts.
- Collaborated with cross-functional teams to optimize overall business operations within the region.
- Developed strong relationships with key stakeholders, fostering a collaborative work environment for successful project execution.
- Reduced operational costs by identifying areas of improvement and implementing cost-effective solutions.
- Facilitated open communication channels between departments, fostering a supportive and inclusive work culture.
- Evaluated team performance regularly, providing guidance for continuous improvement and goal achievement.
- Directed training, promotions, and employee motivation to minimize turnover and maximize productivity.
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
- Championed corporate social responsibility initiatives within the region, enhancing the company''s reputation as an ethical and sustainable business leader.
- Coordinated logistics across various distribution centers, ensuring prompt product delivery to customers while reducing transportation costs.
- Implemented innovative marketing strategies, leading to increased brand awareness and customer engagement in the region.
- Spearheaded regional sales efforts, cultivating strong client relationships that contributed to revenue growth over time.
- Monitored inventory levels closely, implementing effective stock control measures to minimize losses from excess or obsolete products.
- Enhanced employee productivity through regular training sessions and constructive feedback.
- Generated weekly reports detailing KPIs and operational data.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality standards.
- Assessed internal processes for compliance with industry regulations and implemented necessary changes when required.
- .Empowered team members by delegating responsibilities effectively based on individual strengths and skillsets.
- Implemented, updates, and enforced company policies for standardized operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Motivated workers to exceptional performance through implementation of new strategies.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Assistant Manager
Octapharma Plasma Center
07.2021 - 11.2022
- Operational and Compliance.
- Assist with and manage daily plasma collection center operations.
- Ensure the center adheres to all regulatory requirements, company policies, and quality standards.
- Handle tasks like shipping, inventory management, and equipment maintenance, and calibration.
- Assist with operational and fiscal goals, such as production targets, and cost optimization.
- Staff and leadership.
- Supervise, hire, train, and evaluate center staff.
- Foster a positive, productive work environment, and motivate employees.
- Provide leadership for employee relations, including coaching and development.
- Coordinate employee training and cross-training activities.
- Donor relations and customer service.
- Cultivate positive donor relationships to encourage retention and referrals.
- Help resolve donor complaints, and support donor recruitment initiatives.
- Assists with donor communications and paperwork.
- Administrative duties.
- Manage staff scheduling and payroll records.
- Conduct and review inventory and supply needs.
- Perform other administrative and operational tasks as needed.
Phlebotomy Technician
Fountain Valley Hospital
07.2017 - 10.2020
- Lead daily operations of all venipuncture personnel and processes within the department.
- Maintain good peer relationships, and ensure a quality product is delivered.
- Execute venipuncture, as well as heel sticks and newborn screens, on newborn patients.
- Implement policies and procedures required for success and excellent patient care.
- Execute venipunctures on adults, pediatrics, & geriatrics.
- Part-time
- Collected blood specimens from patients following established protocols and safety guidelines.
- Ensured accurate labeling and handling of samples to prevent contamination or misidentification.
- Collaborated with nursing staff to streamline patient flow and enhance service efficiency.
- Trained new employees on phlebotomy techniques, safety procedures, and equipment usage.
- Maintained compliance with regulatory standards and hospital policies in all phlebotomy practices.
- Implemented process improvements that reduced sample processing time and increased patient satisfaction.
- Led quality assurance initiatives to monitor accuracy of testing results and procedural adherence.
- Developed training materials for ongoing education of staff in phlebotomy best practices and innovations.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
District Supervisor
Lab Corp
06.2018 - 08.2020
- Implements the Standard Operating Procedures (SOPs) for phlebotomy services in accordance with LabCorp. Guidelines and distributes information to phlebotomy as needed.
- Provides leadership and supervises the assigned department, makes decisions, solves problems, assists in developing procedures, and conducts and attends meetings.
- Manages the employee hiring process, including developing and updating job descriptions, developing performance expectations, and identifying essential functions, as well as the knowledge, skills, and abilities required for applicable positions. Participate in the interview and selection process of phlebotomy employees.
- Supervises employee and team performance, new employee orientation processes, employee training, and continuing education.
- Manages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed, and consult with the Phlebotomy Manager and Human Resources.
- Coordinates the work of phlebotomy in the Patient Service Centers and In-office Phlebotomy (IOPs) to assure that production is consistent, and service levels are maintained. It plays an important role in the dissemination of information to employees.
- Performs site visits as assigned, and documents findings. Assists with QA (quality assurance) audits.
- Ensure effective employee relations by sustaining an ethical, non-discriminatory, and safe work environment while concurrently establishing effective communication lines and methods. Identify and solve employee problems, manage grievances, and respond to grievances as needed.
- Assist with the compilation of monthly statistics and data.
- Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
- Reviews and approves schedules with minimal overtime for employees and floaters.
- Approve time-in-attendance software by noon on Monday, following the end of the pay period. Submits accurate expense and travel logs on Monday for the week prior, or as directed by management.
- Reviews and approves the time and attendance entries of employees.
- Adheres to departmental and company codes of grooming, dress, and lab coat policies, appearing neat and always clean.
- Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious, cooperative working environment.
- Communicates pertinent information and issues to the manager for resolution.
- Answers the telephone in a friendly and helpful manner by incorporating the company name, self-identification, and a helpful statement.
- Manage patient flow, wait times, inventory levels, and information logs.
- Monitor monthly productivity, and report any deviations as necessary.
- Perform operational duties such as payroll, monthly schedule, and performance appraisals.
- Partner with Human Resources regarding employee relations issues, and disciplinary actions.
- Assist in the setup of new Patient Service Centers or Client Offices.
- Provide resolution for any patient or client issues.
- Travel to additional sites as necessary.
- Led district operations, ensuring compliance with regulatory standards and organizational policies.
- Managed performance of multiple laboratory facilities to meet operational goals and service excellence.
- Implemented process improvements that enhanced workflow efficiency across district laboratories.
- Trained and mentored staff on best practices in laboratory procedures and safety protocols.
- Collaborated with cross-functional teams to develop strategic initiatives for service delivery enhancements.
- Conducted regular audits and assessments to identify areas for operational improvement within the district.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste across facilities.
- Developed training programs aimed at increasing team productivity and maintaining high-quality standards.
Lead Phlebotomy Technician
Woman's Hospital
01.2015 - 09.2016
- Leads daily operations of all venipuncture personnel and processes within the department.
- Maintain good peer relationships, and ensure a quality product is delivered.
- Execute venipuncture, as well as heel sticks and newborn screens, on newborn patients.
- Implement policies and procedures required for success and excellent patient care.
- Execute venipunctures on adults, pediatrics, & geriatrics.
- Performs specimen processing and data entry according to established protocols.
- Trained new staff on blood collection techniques and patient interaction protocols.
- Implemented process improvements that enhanced workflow efficiency within phlebotomy department.
- Maintained accurate records of blood samples and ensured compliance with regulatory standards.
- Collaborated with medical staff to coordinate patient scheduling and specimen collection procedures.
- Monitored inventory levels of phlebotomy supplies, facilitating timely reorders to prevent shortages.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Participated in regular department meetings to discuss process improvements, share learnings, and stay informed about organizational updates.
- Adhered strictly to all HIPAA guidelines when handling sensitive patient data, ensuring confidentiality at all times.
- Correlated and interpreted data based on technical, instrumental, and physiological conditions.
- Efficiently managed high-volume patient load during busy periods while maintaining accuracy in blood draws and documentation processes.
- Improved patient experience by efficiently and accurately drawing blood samples in a timely manner.
- Implemented inventory management strategies to reduce waste and optimize supply usage within the phlebotomy department.
Education
Certificate of Completion - California Licensed Certified Phlebotomist Technician Program
American College of Medical Technology
Los Angeles, CA01.2006
California Licensed Certified Phlebotomist Technician I - Phlebotomy Technician
National Center Phlebotomy Technical
Sacramento, CA01.2006
Health Claims Examiner/Medical Biller - Health Claims Examiner/Medical Biller
American Career College
Los Angeles, CA01.1999
Skills
- Customer engagement
- Financial transaction processing
- Collaborative team management
- Strategic decision-making
Timeline
Patient Service Center Regional Supervisor
Kelsey-Seybold Clinic
09.2022 - 10.2024
Assistant Manager
Octapharma Plasma Center
07.2021 - 11.2022
District Supervisor
Lab Corp
06.2018 - 08.2020
Phlebotomy Technician
Fountain Valley Hospital
07.2017 - 10.2020
Lead Phlebotomy Technician
Woman's Hospital
01.2015 - 09.2016
Certificate of Completion - California Licensed Certified Phlebotomist Technician Program
American College of Medical Technology
California Licensed Certified Phlebotomist Technician I - Phlebotomy Technician
National Center Phlebotomy Technical
Health Claims Examiner/Medical Biller - Health Claims Examiner/Medical Biller
American Career College