Michael Archambeault
Customer Success Professional
Leominster,MA
Summary
BUSINESS-DRIVEN CUSTOMER SERVICE PROFESSIONAL focused on deepening client relationships by providing superior service and support. Outgoing and ambitious relationship professional with over fifteen years’ experience directly responsible for client success in a fast-paced environment. Highly effective in maximizing revenue, upselling additional products/services, retaining and growing business in a highly competitive environment. Innovative client development leader driven by and focused on deepening client relationships through timely and effective communication. Trusted advisor and customer advocate.
Overview
20
20
years of professional experience
Work History
Senior Digital Banker/Customer Success Advocate
Cambridge Trust Company
Burlington, MA
01.2020 - Current
- Responsible for the success, management and growth of a portfolio of consumer and business banking clients who require financial services and products to meet their needs.
- Responsible for training new Business BizBanker clients on the various features and functionalities of the Cambridge Trust online banking.
- Applied creative problem solving to seller inquiries with support of partners, resources and leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Relationship Manager
Bank of America
Burlington, MA
01.2019 - 04.2020
- Responsible for the management and growth of a portfolio of consumer and business banking clients who require financial services and products to meet their needs.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Responsibilities include analyzing client's financial and operating strategies.
- 100% Overall Client Satisfaction rating.
Senior Director of Client Development
Trion Interactive
New York, NY
01.2017 - 01.2019
- Responsible for the ownership and success of Trion’s top-tier customers to include ad networks and supply-side partners, while educating the market on Trion platform, performance, and unique value proposition.
- Maximize revenue potential by driving integration of Trion’s video product across the supply-side ecosystem.
- Grew network impressions by 25% quarter over quarter, representing $100K in incremental revenue/quarter.
Director of Client Development
PubMatic, Inc
Redwood City, CA
01.2014 - 01.2016
- Lead role as member of client management team.
- Developing sales, marketing, branding and business development strategies for North American ad-serving business.
- In highly competitive domestic market, captured YoY increase market share for PubMatic/Mocean ad server—including 5x increase in sales over 12-month period.
- Created “Publisher Forum,” a vehicle designed to elicit publisher feedback regarding ad-serving features and functionality.
- Built and managed the PubMatic “Transition Team,” a group of engineers responsible for ensuring seamless transition from a client’s existing ad server to PubMatic’s.
- Executed and managed daily client development activities, including client visits, inside phone sales and national marketing campaigns, increasing client base 30%.
Northeast Regional Director
AdMarvel, Inc
San Mateo, CA
01.2011 - 01.2014
- Responsible for strategy, sales, and relationship management for publisher northeast client business, with focus on driving growth—hired, trained, and led territory sales organization.
- Designed and executed mobile strategy and revenue generation for leading publishers.
- Consulting with top executives from Conde Nast, Time Inc., CBS, Fox News, Univision, Newsday, and Tribune Interactive to increase mobile advertising revenue.
Education
Master of Business Administration -
Suffolk University, Sawyer School of Management
Bachelor of Science - Media Communications
Emerson College
Microsoft Certified Systems Engineer Program - undefined
Boston University
Skills
Exceptional Client Communication
Client Renewal/Retention
Project Management
Technical and Product Support
SaaS Support
Technical Expertise
Accomplishments
- Developed and managed a roster of 500+ clients accounting for more than $10M in revenue with AdMarvel, Inc, playing a key role in achieving $20M+ in sales, 1,000+ client engagements, and 22% overall vertical growth in 2012/2013. AdMarvel/Opera Mediaworks acquired by AdColony in 2015.
- Managed and conducted monthly client analysis and solutions to grow revenue, build audience, expand market, and optimize operations for Jumptap, Inc. Jumptap acquired by Millennial Media in 2013.
- Built and developed the Quattro Wireless customer base from 1M impressions/month to over 300M/month in under a year, resulting in 300% increase in monthly network revenue. Growth results contributed directly to the Quattro Wireless acquisition by Apple, Inc. in 2010.
Timeline
Senior Digital Banker/Customer Success Advocate
Cambridge Trust Company
01.2020 - Current
Relationship Manager
Bank of America
01.2019 - 04.2020
Senior Director of Client Development
Trion Interactive
01.2017 - 01.2019
Director of Client Development
PubMatic, Inc
01.2014 - 01.2016
Northeast Regional Director
AdMarvel, Inc
01.2011 - 01.2014
Master of Business Administration -
Suffolk University, Sawyer School of Management
Bachelor of Science - Media Communications
Emerson College
Microsoft Certified Systems Engineer Program - undefined
Boston University