Michael Archer
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Besi North America
06.2022 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Repaired and calibrated systems and equipment post-installation.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Aviation Electronics Technician
USN
06.2018 - 06.2022
- Laid out installation of aircraft systems following documentation such as wiring diagrams, blueprints, and manuals.
- Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
- Streamlined maintenance processes for increased efficiency by developing and implementing standardized procedures.
- Repaired and installed wiring, connectors, control boxes antennas and other pieces.
- Diagnosed faults and developed resolution plans.
- Performed thorough visual and physical inspections of all electrical parts.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Reinforced a culture of safety among team members by consistently adhering to best practices and company policies for hazardous materials handling and tool usage.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Mentored junior technicians, sharing technical expertise that led to improved skillsets within the team.
- Documented all completed tasks accurately to maintain up-to-date records essential for regulatory audits and future reference.
Sales Associate
O'Reilly Auto Parts
03.2018 - 06.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared large cash deposits with zero discrepancies.
- Tracked stock using company inventory management software.
- Achieved perfect attendance and on-time record.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sublimation Equipment Operator
Strapworks
10.2017 - 02.2018
- Maintained and cleaned equipment after each job and inspected.
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Reviewed shift notes and created detailed information on production status during shift turnovers for assigned areas.
- Performed on-the-job training for new specialists as requested by production management.
- Inspected products to identify quality issues such as defects or discoloration.
- Set up dyeing machines for production and conducted test runs to check operation.
Frozen, Dairy, and Meat Associate
Walmart
09.2016 - 10.2017
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Supported promotional plans by updating signage with price changes.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Military Training - Avionics Electronics Technician (Intermediate)
NATTC
Pensacola, FL02.2019
High School Diploma -
Fort Vancouver High School
Vancouver, WA06.2016
Skills
- Schematics understanding
- Electrical equipment repair
- Equipment Programming
- Component and Circuit Testing
- Active Listening
- Delegation
- Cooperation
- Self-management
- Logical reasoning
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Responsive Web Design
Certification
- 2M Electronic Repair and Module Test and Repair(MTR), USN - 10SEP2021
Timeline
Field Service Engineer
Besi North America
06.2022 - Current
Aviation Electronics Technician
USN
06.2018 - 06.2022
Sales Associate
O'Reilly Auto Parts
03.2018 - 06.2018
Sublimation Equipment Operator
Strapworks
10.2017 - 02.2018
Frozen, Dairy, and Meat Associate
Walmart
09.2016 - 10.2017
Military Training - Avionics Electronics Technician (Intermediate)
NATTC
High School Diploma -
Fort Vancouver High School
Similar Profiles
Naftale HirdNaftale Hird
Investments Compliance Manager at QBE North America, Investments Compliance North AmericaInvestments Compliance Manager at QBE North America, Investments Compliance North America
Luis FiestasLuis Fiestas
Operational and Project Buyer at BESI SWITZERLAND AGOperational and Project Buyer at BESI SWITZERLAND AG
Miriam MarkeeMiriam Markee
Shipping/Packing Dept at BESI, Inc.Shipping/Packing Dept at BESI, Inc.