Michael Ardrey
Lorton,VA
Summary
Motivated employee with excellent customer service and interpersonal communication skills. Familiar with new golf industry products, apparel and trends. Frequently acknowledged for handling tense situations and customer complaints with professionalism.
Overview
5
5
years of professional experience
Work History
Golf Pro Shop Attendant
Springfield Country Club Golf
Springfield, VA
10.2023 - 04.2024
- Organized tournaments and golf outings for members and clients.
- Created special programs such as junior clinics, adult classes, ladies' leagues..
- Maintained a positive attitude while ensuring customer satisfaction.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Processed sales transactions through cash registers quickly and accurately.
- Maintained an organized stockroom with sufficient inventory levels for all products.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Provided knowledge about product features and benefits to help customers make informed decisions.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
Pool Management Coordinator
Crystal Aquatics
Chantilly, VA
07.2023 - 10.2023
- Organized staff training sessions, including scheduling instructors and organizing materials.
- Developed and maintained policies and procedures for all aquatic programs.
- Coordinated daily operations of the pool, including opening and closing duties, cleaning, maintenance.
- Provided customer service to patrons regarding rules, regulations, fees and services available at the facility.
- Created monthly reports on program participation levels and revenue generated from pool admission fees.
- Supervised a team of lifeguards to ensure proper enforcement of safety rules within the facility.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards patrons.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Prepared and coordinated all scheduling and staffing of pools.
Lifeguard Manager
Crystal Aquatics
Chantilly, VA
05.2022 - 07.2023
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties and monitoring performance.
- Ensured that all safety protocols were followed, maintained up-to-date records and responded to emergency situations promptly.
- Communicated regularly with pool supervisors to ensure compliance with regulations and guidelines set forth by local authorities.
- Monitored pool area activities on a daily basis to ensure proper use of equipment and adherence to rules and regulations.
- Performed regular inspections of pool facilities to identify potential hazards or areas of improvement in terms of safety standards.
Lifeguard
Crystal Aquatics
Chantilly, VA
05.2021 - 09.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
Soccer Referee
Virginia Referee Association
Richmond, Virginia
05.2019 - 04.2021
- Ensured compliance with all applicable rules and regulations of the game.
- Monitored player conduct to ensure fair play and safety.
- Communicated with coaches, players, and other officials to maintain order on the field.
- Issued warnings or ejections for unsportsmanlike behavior.
- Recorded scores and match statistics accurately.
Education
Buisness
University of South Carolina - Columbia
Columbia, SC05-2028
High School Diploma -
South County High School
Lorton, VA06-2024
Skills
- Time management proficiency
- Budgeting and finance
- Scheduling Coordination
- Conflict resolution abilities
- Guest Relations
- Facilities Management
- Staff Training
- Supply Management
- Operations Oversight
- Work Delegation
- Effective Communication
- Problem-solving abilities
- POS System Operation
- Stock replenishment
- Merchandising Strategies
- Customer Assistance
- Product Knowledge
- Cash Handling
- Merchandising and Display
Timeline
Golf Pro Shop Attendant
Springfield Country Club Golf
10.2023 - 04.2024
Pool Management Coordinator
Crystal Aquatics
07.2023 - 10.2023
Lifeguard Manager
Crystal Aquatics
05.2022 - 07.2023
Lifeguard
Crystal Aquatics
05.2021 - 09.2021
Soccer Referee
Virginia Referee Association
05.2019 - 04.2021
Buisness
University of South Carolina - Columbia
High School Diploma -
South County High School
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