Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Michael Arndt

Great Falls,MT

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Sales/Counter Salesperson

Tire Rama
02.2020 - Current
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Performed daily store opening procedures, ensuring readiness for business operations.
  • Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
  • Finalized sales by completing payments and required paperwork.
  • Answered telephone calls to offer information and promote business products.
  • Developed strong rapport with customers and created positive impression of business.
  • Have worked hours of overtime during busy seasons to help on the service truck, mechanical jobs, and tire work.
  • Helped everyone out in the store on computer issues and figuring out programs.

Wheeled Vehicle Mechanic (91B)

U.S. Army
01.2000 - 04.2021
  • Enhanced vehicle performance by conducting routine maintenance and repairs on various wheeled vehicles.
  • Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
  • Ensured safe operation of vehicles through meticulous inspections and adherence to safety protocols.
  • Maximized vehicle lifespan with regular preventive maintenance checks and services, reducing overall repair costs.
  • Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.
  • Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
  • Mentored junior mechanics in proper repair techniques and procedures, fostering a culture of continuous learning and improvement.
  • Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
  • Stayed current with industry trends by attending workshops and professional development courses, ensuring up-to-date knowledge of repair techniques.
  • Developed strong relationships with vendors to obtain necessary parts at competitive prices while meeting tight deadlines for repairs.
  • Performed engine overhauls on various gas-powered vehicles leading to improved reliability for the fleet.
  • Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
  • Evaluated effectiveness of alternative repair approaches, streamlining processes and increasing overall productivity.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Performed wheeled vehicle recovery operations.
  • Coordinated and oversaw vehicle modification process.
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Delegated and supervised vehicle maintenance work and repair.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Automotive Technician

Tire Rama
10.2006 - 02.2020
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Actively participating in staff training, sharing knowledge and skills with coworkers.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Investigated customer complaints to identify cause of malfunctions.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems, various chassis parts, brake systems, and certain drive train components.

Sales/Counter Salesperson

O'Reilly Auto Parts
01.2007 - 05.2008
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Answered questions customers had about specific parts and repair suggestions.

Tire Technician

Tire Rama
02.2004 - 10.2006
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Collaborated with team members to complete jobs effectively and efficiently.
  • Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
  • Demonstrated commitment to quality control, adhering to company guidelines for tire installation procedures.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
  • Inspected and maintained equipment to limit operational disruptions.
  • Educated customers about tire maintenance, repair and replacement.
  • Road-tested vehicles to assess tire performance and identify additional issues.
  • Assisted on the service truck from time to time when extra help was needed.
  • Took time to learn farm tires, semi tires, and other various commercial/passenger tire dismounting and mounting procedures.

Stocker

Smith's Marketplace
07.1999 - 12.1999
  • Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Stocker

County Market
09.1995 - 07.1999
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.

Education

No Degree - Update Coarse/Automotive Technology

U.S. Army Ordnance Mechanical Maintenance School
Aberdeen Proving Ground, MD
08.2013

Certificate of Combat Lifesaver/First Responder - EMT/Medical

Combat Lifesaver Coarse
Fort Hood, TX
01.2002

63B/91B Graduation Certificate - Automotive/Diesel Technology

Army Wheel Vehicle Mechanic School
Fort Jackson, SC
05.2000

No Degree - Army Basic Training Coarse

Basic Training
Fort Jackson, SC
03.2000

GED -

C M Russell High School
Great Falls, MT
05.1999

Skills

  • Customer service
  • Telephone etiquette
  • Time management
  • Adaptability
  • Multitasking abilities
  • Conflict resolution
  • Product knowledge
  • Decision-making
  • Sales techniques
  • Computer literacy
  • Quick learner
  • Man power management

Additional Information

When GTX was implemented in the company Mark was left with no help because Greg was hospitalized due to injuries and Duane decided it was time for retirement. I stepped up and offered help due to my ability to adapt to some computer programs and prior knowledge due to education I received in the military. I helped Mark were I could to the best of my abilities. I am eager to learn as much as I can in the company.

Timeline

Sales/Counter Salesperson

Tire Rama
02.2020 - Current

Sales/Counter Salesperson

O'Reilly Auto Parts
01.2007 - 05.2008

Automotive Technician

Tire Rama
10.2006 - 02.2020

Tire Technician

Tire Rama
02.2004 - 10.2006

Wheeled Vehicle Mechanic (91B)

U.S. Army
01.2000 - 04.2021

Stocker

Smith's Marketplace
07.1999 - 12.1999

Stocker

County Market
09.1995 - 07.1999

No Degree - Update Coarse/Automotive Technology

U.S. Army Ordnance Mechanical Maintenance School

Certificate of Combat Lifesaver/First Responder - EMT/Medical

Combat Lifesaver Coarse

63B/91B Graduation Certificate - Automotive/Diesel Technology

Army Wheel Vehicle Mechanic School

No Degree - Army Basic Training Coarse

Basic Training

GED -

C M Russell High School

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Michael Arndt