C. Michael Arnold
Foley,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Construction
BACS,LLC
10.2023 - 12.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Security Guard Officer
Sidwell Protection Services Inc.
07.2023 - 10.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
Route Service/Sales Representative
Frito Lay
06.2022 - 09.2022
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
Customer Service Associate/Delivery Driver
Dominoes Pizza
06.2015 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept register accurate through correct billing, payment processing and cash management.
- Completed on-time deliveries by choosing best and most efficient routes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Internship Student
American Autism & Rehabilitation Center – Daphne,
08.2021 - 12.2021
- Collaborated with teaching staff to implement coordinated educational strategies.
- Set up visual aids, equipment and classroom displays to support teacher's lesson.
- Assisted teachers with classroom management and coordination to maintain positive learning environment.
- Completed 600 hours during internship.
- Reported back to instructor to receive day-to-day tasks and responsibilities
Medical Device Technician
Goodwill Easter Seals
05.2020 - 08.2020
- Keep records of maintenance, repair, and required updates of equipment
- Test, evaluate, and classify excess or in-use medical equipment and determine serviceability, condition, and disposition, in accordance with regulations. Maintained safe work environment and adhered to privacy regulations.
Peers Counselor
Auburn City Parks & Recreation Center
08.2019 - 12.2019
- Engaged participants through events, small groups and personal attention.
- Planned and conducted community activities such as arts, crafts, sports, and games .
Education
Bachelor of Science - Education/Rehabilitation & Disability Studies
Auburn University
Auburn, AL12.2021
Associate of Arts - Liberal Arts And Sciences
Coastal Alabama Community College
Fairhope, AL05.2019
Skills
- Creative Problem Solving
- Customer Account Management
- Efficient and Detail-Oriented
- Order and Refund Processing
- Issue Resolution
- Needs Assessment
- Solving Customer Concerns
- Regulations Compliance
- File and Records Management
- Verbal and Written Communication
- Document Preparation
Timeline
Construction
BACS,LLC
10.2023 - 12.2023
Security Guard Officer
Sidwell Protection Services Inc.
07.2023 - 10.2023
Route Service/Sales Representative
Frito Lay
06.2022 - 09.2022
Internship Student
American Autism & Rehabilitation Center – Daphne,
08.2021 - 12.2021
Medical Device Technician
Goodwill Easter Seals
05.2020 - 08.2020
Peers Counselor
Auburn City Parks & Recreation Center
08.2019 - 12.2019
Customer Service Associate/Delivery Driver
Dominoes Pizza
06.2015 - 06.2022
Bachelor of Science - Education/Rehabilitation & Disability Studies
Auburn University
Associate of Arts - Liberal Arts And Sciences
Coastal Alabama Community College
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