Michael Arnold
Tucson,AZ
Summary
Skilled in passenger transportation and customer service, I excel in creating memorable experiences, evidenced by my time at Uber and various prestigious casinos. Leveraging GPS proficiency and exceptional communication, I adeptly enhance customer satisfaction and engagement. My adaptability ensures seamless service delivery, setting new standards in hospitality and operational efficiency.
Overview
17
17
years of professional experience
Work History
Uber Driver
Uber
1725 3rd Street San Francisco , CA
12.2017 - Current
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
Casino Dealer
Avi Hotel & Casino
Laughlin , NV
01.2019 - 03.2020
- Performed simple math skills to facilitate accurate payouts.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Collaborated with supervisors on developing strategies for improving customer service standards.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
Duel Rate
Colorado Belle Casino Resort
Laughlin, NV
03.2018 - 01.2019
- Performed opening and closing duties for the casino, including counting money, verifying paperwork, and balancing drawers.
- Conducted table games such as blackjack, poker, roulette, craps, baccarat and Pai Gow according to established rules and regulations.
- Ensured compliance with all applicable laws, guidelines and policies related to gambling activities.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Duel Rate
Tropicana Casino And Resort
Laughlin, NV
08.2017 - 03.2018
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed opening and closing duties for the casino, including counting money, verifying paperwork, and balancing drawers.
- Conducted table games such as blackjack, poker, roulette, craps, baccarat and Pai Gow according to established rules and regulations.
- Ensured compliance with all applicable laws, guidelines and policies related to gambling activities.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Maintenance Technician
Self Employed Web
Beverly Hills, CA
12.2007 - 02.2016
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Recorded type and cost of maintenance or repair work.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
Education
Diploma in Medical Assisting - Front And Back Office Studies
Westwood College
Carson02-2016
Some College (No Degree) - American Sign Language
El Camino College
Torrance, CASkills
- Passenger transportation
- Safety awareness
- Cultural awareness
- Communication
- Customer feedback management
- Customer service
- Customer engagement
- Wheelchair assistance
- Cleanliness
- Multitasking and organization
- GPS proficiency
- Adaptability and flexibility
- Problem-solving
- Hospitable
- Time management
- Patience and tact
References
References available upon request.
Timeline
Casino Dealer
Avi Hotel & Casino
01.2019 - 03.2020
Duel Rate
Colorado Belle Casino Resort
03.2018 - 01.2019
Uber Driver
Uber
12.2017 - Current
Duel Rate
Tropicana Casino And Resort
08.2017 - 03.2018
Maintenance Technician
Self Employed Web
12.2007 - 02.2016
Diploma in Medical Assisting - Front And Back Office Studies
Westwood College
Some College (No Degree) - American Sign Language
El Camino College