Michael Ashcraft
Louisville,KY
Summary
Driven and reliable, with a proven track record at Thorntons for enhancing customer satisfaction and resolving staff conflicts effectively. Demonstrates exceptional team leadership and problem-solving skills, alongside expertise in stock management and forklift operation. Known for unparalleled work ethic and ability to improve team performance through cross-training.
Overview
5
5
years of professional experience
Work History
Manager
Thorntons
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Stock Picker
TechStyle Fashion
07.2019 - 01.2023
- Worked in the Replen dept
- We had a rotation of pickers so we would either case pick, putaway boxes on shelves, or step of the picker and help put away product on the ground
- If we didn’t have much work and another dept needed help I was cross trained to do that as well
Education
High School Diploma -
Daviess County High School
Owensboro, KY05.2007
Skills
Stock picker since 2008 Sit down forklift (2015)
Manager for over a year w/ low turnover rates
Timeline
Manager
Thorntons
01.2023 - Current
Stock Picker
TechStyle Fashion
07.2019 - 01.2023
High School Diploma -
Daviess County High School