Michael Atkinson
Retail Management
Salineville,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Plumbing Department Manager
Menards
06.2021 - Current
- Increased company ranking in 7 months from 80 of 363 to 44 of 363.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
ACCESSORIES AND SERVICE MANAGER, Advisor GENERAL MANAGER
Canton Cycle Specialties, Mancuso Harley Davidson
01.2017 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in professional and timely manner.
General Manager
Mancuso Harley-Davidson
11.2007 - 12.2013
- Review financial statements, sales and activity reports. Analyze performance data to measure productivity and goal achievement. Determine areas needing cost reduction and program improvement.
- Interview, hire and train new employees
- Plan store layouts or design displays
- Manage staff , prepare work schedules and assign specific duties
- Greet guests, stock shelves and oversee inventory.
Sales Manager
Mancuso Harley-Davidson
08.2004 - 10.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Finance Manager
Mancuso Harley-Davidson Crossroads
04.2005 - 09.2007
- Retained 70% Penetration in Extended Warranty, Gap And prepaid Service.
- Worked personally with HDFS among other top bank services.
- Supported operations management, sales, and marketing.
Sales Associate
Mancuso Harley-Davidson Crossroads
03.2002 - 08.2007
- Answered customer questions about products and services, helped locate merchandise, and promoted myself and the product.
- Prioritized the wants and needs of the customer.
- Created excitement and built lasting relationships with customers, ensuring repeat and referral business.
Automotive Service Advisor
Mancuso Harley-Davidson Crossroads
03.2000 - 02.2002
- Maintained a daily, weekly, and monthly schedule for service and warranty work.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about Add On accessories.
- Maintained high customer satisfaction standards to meet or exceed goals.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Provided All Major Insurance companies with estimates and down times.
Parts Associate
Man
11.1996 - 02.2000
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts and accessories for their motorcycle.
Education
High School Diploma -
MASSILLON WASHINGTON
Skills
- POS Terminal Operation
- Analyzing Profitability
- Scheduling and Time-Tracking
- Handling Complaints
Timeline
Plumbing Department Manager
Menards
06.2021 - Current
ACCESSORIES AND SERVICE MANAGER, Advisor GENERAL MANAGER
Canton Cycle Specialties, Mancuso Harley Davidson
01.2017 - 12.2020
General Manager
Mancuso Harley-Davidson
11.2007 - 12.2013
Finance Manager
Mancuso Harley-Davidson Crossroads
04.2005 - 09.2007
Sales Manager
Mancuso Harley-Davidson
08.2004 - 10.2007
Sales Associate
Mancuso Harley-Davidson Crossroads
03.2002 - 08.2007
Automotive Service Advisor
Mancuso Harley-Davidson Crossroads
03.2000 - 02.2002
Parts Associate
Man
11.1996 - 02.2000
High School Diploma -
MASSILLON WASHINGTON
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