Michael Ausdemore
Council Bluffs,IA
Summary
Productive Front Office Supervisor and Hospitality Professional with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive detail-oriented individual committed to thoroughly listening to guest requests or concerns and addressing with prompt response. Approachable and a team player. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Kimpton Cottonwood
05.2023 - Current
- Co-supervises front desk operations of this upscale historic IHG property located in Blackstone district of Omaha, NE.
- Ensure smooth check-in and check-out processes for guests, providing exceptional 4-star customer service.
- Train and supervise front desk staff, including scheduling, performance evaluations, and ongoing coaching.
- Handle guest inquiries, concerns, and complaints in a professional and efficient manner, ensuring guest satisfaction.
- Coordinate with other hotel departments to ensure seamless guest experiences, including housekeeping, maintenance, and food and beverage outlets.
- Monitor and maintain front desk operations, including managing reservations, room assignments, balancing house, incoming groups and room availability.
- Implement and enforce hotel policies and procedures, ensuring adherence to brand standards and quality assurance.
- Manage billing and financial transactions at the front desk, including cash handling and credit card processing.
Front Office Manager
Hotel Deco
06.2021 - 11.2022
- Oversaw fast-paced front desk and valet operations to fulfill guests' needs at this historic boutique downtown hotel.
- Delivered above-and-beyond 4-star customer service to guests.
- Liaised with housekeeping and maintenance staff daily to address requests and set up each day.
- Assisted with pre-open operations including punching each guest room for quality assurance in construction and building.
- Was quickly promoted from front desk agent to front desk supervisor and most recently to front office manager in less than 6 months.
- Prepared weekly employee work schedules for team members.
- Managed team of 8-10 front desk and valet agents.
Executive Events Assistant
Nebraska Governor's Residence
09.2018 - 06.2021
- Worked medium and large-scale seasonal events in coordination with Governor's event director.
- Worked various events including Nebraska football tailgates at Governor's Residence, state fundraisers, special dinners, etc.
- Maintained on-site presence during events to consistently meet quality expectations.
- Organized facilities preparation, refreshments, and entertainment for gatherings with as many as 250+ guests.
Education
Bachelor of Science - Business Administration
Nebraska Wesleyan University
Lincoln, NEHigh School Diploma -
Lincoln Southwest High School
Lincoln, NE05.2012
Skills
- Familiar Cottonwood Hotel experience
- Hotel management/supervision
- Employee training
- Employee supervising
- Proficient in Opera PMS, Microsoft Office
- Workflow/Time management
- Guest relations
- Punctual and Reliable Individual
- Team building and supervision
- Hotel reservation systems
- Room assignments
- Conflict and issue documentation
- Administrative skills
- Cash management
Timeline
Front Office Supervisor
Kimpton Cottonwood
05.2023 - Current
Front Office Manager
Hotel Deco
06.2021 - 11.2022
Executive Events Assistant
Nebraska Governor's Residence
09.2018 - 06.2021
Bachelor of Science - Business Administration
Nebraska Wesleyan University
High School Diploma -
Lincoln Southwest High School
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