Michael Avalos
Nashville,TN
Summary
Multi-talented Field Operations Manager proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determining problems, and creating plans to improve operations. Offering many years of progressive experience.
Overview
49
49
years of professional experience
Work History
Field Operations Manager
Rekor AI
Columbia, MD
11.2020 - Current
- Oversee operations of implementation, Maintenance and repairs of AI camera and Company hardware , AC an Solar
- Oversee day-to-day activities at multiple locations while maintaining consistent quality control standards.
- Analyzed customer data to identify trends and areas needing improvement.
- Developed and monitored field operations budget, ensuring that financial goals were met.
- Monitored inventory levels in the field and coordinated restocking efforts when needed.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
- Assessed operational performance of field employees and provided feedback for improvement.
- Developed strategies for improving customer service experience in the field.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Identified opportunities for cost savings through process improvements or alternative sourcing methods.
- Implemented best practices in order to maximize efficiency of operations.
- Provided technical assistance to field personnel as required.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Oversee all Field Operations to include maintenance/repairs/and implementation.
QA Coordinator
One Path
Nashville
12.2019 - 10.2020
- Conduct QA's in the local market on all prem tech's according to 1Path and Google standards
- Summit daily, weekly and monthly QA reports to 1path, Google, and local management
- Work with local manager and supervision on coaching suggestions
- Preform installs and truck rolls (trouble calls) when needed due to low manpower or heavy workload in the KMA
- Prem Tech responsibilities: Installation and termination of fiber, twisted pair cabling and COAX
- Configuration of customer-owned computers
- Educating customer about ordered services
- Verification of service, HISA, IPTV, VOIP
- Taking DB loss readings at all splitter points and terminated ends and light speed
- Initializing set up box for activation on fiber network
- Educating customer on video products and services
- Knowledge of Fiber & COAX cable splicing of various sizes and types
- Experience with test sets such as Signal Strength Meter and OTDR
- Experience with routers and home networking
- Technical understanding of loss, attenuation, and tiling
- Working within attics and wall fish
- Advance computer skills.
Prem Technician Tier 3
AT & T Communications
Goodlettsville
09.2015 - 11.2019
- Dispatch on multiple stops to complete daily install and repairs, copper, fiber Internet, IPTV and VOIP to include home alarm, DTV, in residential and business dwellings
- Uphold the highest customer standards daily
- Install new drops, underground and aerial fiber and copper
- Splice fiber ends at CFST, prem and test for proper light signal
- Troubleshoot shorts, opens, light speed from prem to cross box or PFP to meet company standards on all installs and repairs
- Order all tools and equipment daily to keep vehicle stocked
- Upon completion of jobs, insure to educate the customer.
Technician 2
Holland Residential
Denver
11.2013 - 08.2015
- Oversee all work orders and repairs received for 362 units
- Such as ac/heating repairs, light and major leaks, drywall, doors and locks, electrical, painting, and CPO certified/pool chemical testing and repairs.
Operations Director for CA, NV, OR, WA
Northern Communications Specialist INC.
Reno
06.2008 - 12.2012
- Oversee all activities of the Technical Operations staff: productivity, Quality Assurance, OT, client relations, inter-department relations, staffing and performance
- Manage system performance, maintenance procedures and technical practices
- Develop and implement company policies and procedures
- Participate in the preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow
- Recruit hire and train of all managers, supervisors and field technicians, Broadband, VOIP, installs, (customer service, home and business alarm compatibility
- Field Collections, Equipment recovery, and Non-Pay & Vol Disconnects, Audits and QC, s) per hiring policies
- Coordinate department responses to client or department issues
- Work with other departments as necessary to maintain an in-depth technical knowledge of new technology being deployed
- Conduct quarterly employee reviews
- Train and perform daily money collections and bank deposits.
Operations Manager
RCH Cable
Sacramento
09.2003 - 06.2008
- System manager for the West Sacramento, Sacramento and the Delta Valley
- Oversee all activities of the Technical Operations staff: productivity, Quality Assurance, , client relations, inter-department relations, staffing and performance
- Recruit hire and train of all, supervisors and field technicians according to company policies
- Manage system performance, maintenance procedures and technical practices
- Prepared all weekly and monthly reports to corporate.
Signalman
Southern Pacific Railroad
San Bernardino
01.1987 - 01.1993
- Signal maintainer for the Colton Yard
- Maintain all signals, signal lights and electrical current to the tracks
- Installed signal gates and cantilevers over major streets to ensure proper safety for the public.
Transportation Specialist, Fire Control Instrument Repairman, Shop Foreman, and Battalion Training NCO
US Army
01.1976 - 01.1985
- Honorable discharge
Skills
- Self Motivation
- Deadline Adherence
- Problem-solving aptitude
- Organizational Skills
- Quality assurance experience
- Goal Setting
- Employee Supervision
- High Tolerance Measurement
- Effective Multitasking
- Time Management
- Relationship Building
- Critical Thinking
- Strong Work Ethic
- Reliability
- Teamwork and Collaboration
- Professionalism
Timeline
Field Operations Manager
Rekor AI
11.2020 - Current
QA Coordinator
One Path
12.2019 - 10.2020
Prem Technician Tier 3
AT & T Communications
09.2015 - 11.2019
Technician 2
Holland Residential
11.2013 - 08.2015
Operations Director for CA, NV, OR, WA
Northern Communications Specialist INC.
06.2008 - 12.2012
Operations Manager
RCH Cable
09.2003 - 06.2008
Signalman
Southern Pacific Railroad
01.1987 - 01.1993
Transportation Specialist, Fire Control Instrument Repairman, Shop Foreman, and Battalion Training NCO
US Army
01.1976 - 01.1985
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