Michael Avery Sims
Liberty Hill,TX
Summary
Highly productive and efficient Customer Service Liaison with expertise in conflict resolution, customer relationship management, and communication strategies. Exceptional in active listening, empathy, and problem-solving to boost customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Independent Contractor
, Texas
08.2020 - Current
- Cleared land efficiently
- Directed new roadway construction projects
- Negotiated contracts with vendors for services and supplies.
- Managed daily operations of the business, including budgeting and financial reporting.
M.H. Underground/Supervisor
, TX
02.2019 - 07.2020
- Supervisor of crew during early months of company establishment
- Managed a crew of contractors installing natural gas and main electric source in newly developed neighborhoods
- Manager of job completion site and interpreting plan outcomes
- Overseeing employees' hour documentation for payroll
P & C Communications / Lead Tech
LIBERTY HILL, TX
04.2013 - 01.2019
- Boring under roads and trenching for fiber installs on construction side
- Set man-holes
- Lead tech installing low voltage cable
- Cat 5e trenched and bored around prison units to install cameras
- Fiber installing
- Ending mod plugs r45s
- (Travel position)
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Mount's/ Restaurant Server-Manager
LIBERTY HILL, TX
04.2013 - 01.2019
- Hospitality industry experience
- Quickly build a respected rapport with unfamiliar guest
- Successful income driven by exceptional social skills
- Take pride in serving others
- Maintain/manage efficient assembly like operation
- Proactive approach to manage operations
- Competent problem-solving experience
Savannah Drilling/Lead Floor Hand- Breakout side
MIDLAND, TX
12.2012 - 03.2013
- Lead Floor-Hand/Roughneck
- Lead side tongs
Education
Liberty Hill High School
Liberty Hill, TX08.2012
Skills
- 259D skid steer operator
- Backhoe operator
- Mini excavator operator
- Dozer operator
- Exceptional social interaction skills
- Conflict Resolution Competency
- Efficient with troubleshooting
- Hauling (loaded trailer)
- Confidently engage with familiar and unfamiliar conversational topics with ease and adequate confidence
- Scope Definition
- Estimations and quotes
- Workload Management
- Contract bidding
- Client Relationship Building
References
- Will, turner, super turner, (512)=592-0840, reed energy
- Weston, Hamilton, (512)=818=3127, Forman P&C comm
- Ross, smith, MH underground super, (512)=574=6463
- Bud, lane, owner, (512) 639-5309, lanes construction
- Dakota, Edwards, Mh underground super, (512)-662-7442
References
References available upon request.
Timeline
Independent Contractor
08.2020 - Current
M.H. Underground/Supervisor
02.2019 - 07.2020
P & C Communications / Lead Tech
04.2013 - 01.2019
Mount's/ Restaurant Server-Manager
04.2013 - 01.2019
Savannah Drilling/Lead Floor Hand- Breakout side
12.2012 - 03.2013
Liberty Hill High School
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