I am Decisive Hotel Night Manager equipped to handle range of daily operations needs and emergency situations at properties. Can quickly adapt to changing needs and expertly resolves conflicts. Highly-motivated employee with desire to take on new challenges with Strong work ethics, adaptability and exceptional interpersonal skills.
Hi, I’m
Michael Avila
2946 Crystal Forest Circle Conroe,TX
Summary
Overview
4
years of professional experience
1
Certification
Work History
Margaritaville Lake Resort, Conroe, TX
Hotel Night Manager
03.2020 - Current
Job overview
- Measuring time and productivity of the Room Attendants.
- Overseeing staff duties, including assigning tasks, delegating responsibilities and providing guidance and support to ensure quality service delivery.
- Managing stock levels of supplies such as linens, toiletries, cleaning products for efficient operations.
- Coordinating with housekeeping staff to ensure rooms are cleaned properly prior to check-in time.
- Supervising staff activities such as room service orders,
- Evaluating performance of existing personnel on a regular basis and recommending disciplinary action when necessary.
- Scheduling shifts for Housekeepers, Houseman, Laundry attendants based on occupancy needs.
- Working closely with other departments when they need Housekeeping in order to provide great costumer service.
- Handling emergency situations calmly and professionally in order to minimize disruption or disturbance within the hotel premises.
- Handled guest complaints with effectiveness.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintain the public spaces in great condition; Which provides a good qualification on the annual Margaritaville Audit.
Jack in the Box, Conroe, TX
Team Leader
01.2020 - 03.2020
Job overview
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained positive working relationship with fellow staff and management.
Jack in the Box, Conroe , TX
Maintenance Worker
03.2020 - 03.2020
Job overview
- Ensured that work areas were safe by following established safety protocols at all times.
- Provided technical support to staff members regarding the use of specialized equipment.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, clean air vents and replaced air filters and emptying waste receptacles.
Education
Conroe High School Conroe, TX
High School Diploma
06.2020
University Overview
- Obtain a Revit Autodesk User Certification with in a time range of Three months.
Skills
- Creative
- Self motivated
- Skilled on the following programs:
Excel
Stay N Touch PMS
Alice Staff
Autocad
Revit
- Cash Handling
- Staff Training
- Staff Scheduling
- Outstanding Communication Skills
- Staff Supervision
- Project Oversight
- Hospitality
- Safety Procedures
- Regulatory Compliance
- Employee Development
- Reporting
Languages
Spanish
Native/ Bilingual
English
Full Professional
Japanese
Elementary
Certification
- Autodesk Revit User certification.
References
References
References available upon request.Timeline
Hotel Night Manager
Margaritaville Lake Resort
03.2020 - Current
Maintenance Worker
Jack in the Box
03.2020 - 03.2020
Team Leader
Jack in the Box
01.2020 - 03.2020
Conroe High School
High School Diploma
- Autodesk Revit User certification.
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