Michael A. Whitfield
Richmond,Tx.
Summary
Entry-level Cybersecurity Analyst with a passion for learning and a strong desire to help others. Proven ability to troubleshoot and resolve technical issues, as well as provide excellent customer service. Eager to gain experience and contribute to a team in a fast-paced Cybersecurity environment
Overview
21
21
years of professional experience
1
1
Certification
Work History
Commercial Driver
Crete Carrier Corporation
06.2023 - Current
- Experienced professional driver maintaining a clean driving record with no accidents or violations
- Regional load hauling with a proven ability to manage time, stay on schedule and communicate with asset manager regarding unforeseen issues
Office Manager/Commercial Driver
Dafzz Transport LLC
06.2021 - 06.2023
- Experienced in regional load hauling, with a proven ability to manage time and stay on schedule
- Demonstrated strong customer service skills with the customer and dispatcher whenever issues arise
- Administrative tasks, such as filing, data entry, and correspondence
- Accounting, such as processing payments and managing expenses
- Human resource responsibilities: orientation, training and new hire setup
- Ensuring compliance with FMCSA/DOT regulations
- Track driver activity to ensure that the are following company policies, regulations driver safety and intervene if necessary
Commercial Driver
Prime Inc.
11.2020 - 06.2021
- Successfully completed 60,000 team miles during Prime training period
- Promoted to solo driver status upon completion of 60,000 team miles under Prime training program
- Delivered freight on time with a 92% on time delivery record
- Experienced in OTR (over the road)/long haul driving, with a proven ability to manage time and stay on schedule
Production Technician
Quva Pharma
11.2018 - 11.2020
- Proficient in visual inspection of intermediate and finished products of varying batch sizes
- Review compounding records and batch records for accuracy as required prior to production of assigned lots
- Escalates issues to leadership and/or Quality Assurance members as discrepancies arise
- Adhere to SOPs for line clearance procedures, display proper signage online during various phases of production, maintain a clean work environment and maintain documentation of task completed during production
- Assist ILP leadership team with staging of product for processing, storage of processed product in appropriate quarantine areas according to SOPs, I ensure production area is organized for safe and efficient workflow
- Qualified to perform Ops procedures for line clearance and Ops sign-off at conclusion of ILP lot processing
- Support shipping with picking product, quality and packaging product for shipping
Machine Operator/Material Handler
Alcon
09.2016 - 11.2018
- 2+ years working knowledge of cGMPs, regulatory requirements and pharmacy industry standard SOPs
- Operate machine to package Fluid Management Systems and included products according to order
- Perform inspection on trays at start of shift, middle of shift and end of shit according to procedures to ensure trays are within parameters to package products
- Change the Tyvek Lid and film on Multivac based on order being processed and when depleted
- Supply necessary products from order to loaders to ensure continued operation of Multivac and to avoid workflow interruption
- Perform 100% inspection of trays once sealed with product to ensure quality of trays, integrity of tray seals, quality of Tyvek Lids and labels prior to being sent to boxing room
- Review LCF (Label Control Form) to verify current order to be processed, correct labels, correct product to be utilized, proper Tyvek Lid for order and film for order
- Maintain clean work environment for safety and effective flow during processing orders
- Perform electronic/physical Pre and post line clearances
Stocker/Floater
PJS
07.2016 - 09.2016
- Receive weekly shipment of janitorial cleaning supplies, verify all items received and account for any overages/shortages
- Fully stock all 14 janitor closets with enough toiletries (paper towels, toilet paper, soap, etc.) for the three shifts can replace the used toiletries in terminal E bathrooms
- Maintain upkeep and cleanliness of janitor closets, PJS break room and supply storage room
- Notify management team of pending supply shortages that may occur prior to next shipment
- Clean bathrooms, seating areas, remove trash from trash bins on concourse, clean United Offices and other duties as assigned by the management team
Retail Sales Consultant
Sprint
04.2013 - 07.2015
- Provides a total sales solution to our customers, for any of their wireless/mobility needs
- This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investment
- Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
- Meets or exceeds key performance objectives, including sales and customer satisfaction goals
- Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Identifies the right solutions for customer billing, technical and/or account issues
- Receives training in their curriculum path to further their skills and career opportunities
- Complies with all operational policies and procedures, including the Sprint Code of Conduct
Relationship Manager
Ocwen Financial
11.2011 - 06.2012
- Review files for complete packages for underwriting department to process resolutions
- Contact customers to advise of status of file, to obtain additional information, give details for approved resolutions, explain resolution declines and address any inquiries from customers
- Communication with various departments via company systems, workflows, email systems, phone conversations or face to face interactions related to files being reviewed for resolutions
Customer Service Representative/Income Verification Processor/Customer Service Supervisor
Litton Loan Servicing
01.2004 - 10.2011
- Resolved customer inquiries and complaints in a timely and efficient manner
- Dealt with difficult customers calmly and professionally
- Monitored and evaluated customer service performance
- Identified and resolved customer service problems
- Provided coaching and support to customer service representatives
Education
AA -
Itawamba Community College
Fulton, Ms.05.1994
HS Diploma -
Amory High School
Amory, Ms.05.1990
Skills
- Data typing skills
- Basic research and data collection skills
- Knowledge of basic software programs
- Analytical skills
- Ability to work independently
- Ability to work as part of a team
- Communication skills (written and verbal)
- Microsoft proficiency
Certification
- CompTIA Security+ Certification
- Google Security Certification
Timeline
Commercial Driver
Crete Carrier Corporation
06.2023 - Current
Office Manager/Commercial Driver
Dafzz Transport LLC
06.2021 - 06.2023
Commercial Driver
Prime Inc.
11.2020 - 06.2021
Production Technician
Quva Pharma
11.2018 - 11.2020
Machine Operator/Material Handler
Alcon
09.2016 - 11.2018
Stocker/Floater
PJS
07.2016 - 09.2016
Retail Sales Consultant
Sprint
04.2013 - 07.2015
Relationship Manager
Ocwen Financial
11.2011 - 06.2012
Customer Service Representative/Income Verification Processor/Customer Service Supervisor
Litton Loan Servicing
01.2004 - 10.2011
HS Diploma -
Amory High School
- CompTIA Security+ Certification
- Google Security Certification
AA -
Itawamba Community College
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