Michael Ayala
Dallas
Summary
Dynamic professional with a proven track record at Suave Sweets, adept in strategic planning and client relationship management. Excelled in fostering team leadership and development, enhancing customer satisfaction, and driving project success. Skilled in analytical thinking and problem-solving, consistently achieving goals with integrity and attention to detail.
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
Suave Sweets
02.2022 - 06.2025
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Customer Service Representative
Rubenstein Technology Group
03.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Supervisor
Praxair
08.2018 - 02.2020
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
Construction Worker
Jose Construction
02.2008 - 06.2011
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Education
High School Diploma -
Los Colinas University
Irving, TX01-2004
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Analytical thinking
- Strategic planning
- Issue resolution
- Customer relationship management
- Project leadership
- Public speaking
- Goal setting
- Time management
Certification
- Indoor Air Quality Association (IAQA) Certified IAQ Professional - Indoor Air Quality Association.
- Building Performance Institute (BPI) Heating Professional Certification - Building Performance Institute, Inc.
- International Ground Source Heat Pump Association (IGSHPA) Accredited Installer Certificate - International Ground Source Heat Pump Association.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Rubenstein Technology Group
03.2022 - 05.2024
Consultant
Suave Sweets
02.2022 - 06.2025
Warehouse Supervisor
Praxair
08.2018 - 02.2020
Construction Worker
Jose Construction
02.2008 - 06.2011
- Indoor Air Quality Association (IAQA) Certified IAQ Professional - Indoor Air Quality Association.
- Building Performance Institute (BPI) Heating Professional Certification - Building Performance Institute, Inc.
- International Ground Source Heat Pump Association (IGSHPA) Accredited Installer Certificate - International Ground Source Heat Pump Association.
High School Diploma -
Los Colinas University
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