Michael Baber
Orlando,FL
Summary
Very hard working and well organized individual. With an innate ability to multitask, as well as maintain order. Developed great communication skills over the years due to my time spent in the service industry. Also developed a good amount of patience and understanding for individual needs and circumstances. Born with a very competitive nature, so I always strive to be the best at what I do, and am willing to work myself to great lengths to do so. Overall I am a Hands-on worker, successful at consistently delivering the highest quality service. Fast as well as efficient, and capable of going the extra mile.
Overview
13
13
years of professional experience
Work History
Server
Rainforest Cafe
Orlando, Florida
11.2022 - 07.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Cheddar's Scratch Kitchen
Orlando, FL
06.2021 - 02.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Server
Outback Steakhouse
Kissimmee, FL
10.2019 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Server
Applebee's
Kissimmee, FL
07.2015 - 09.2019
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Operated POS terminals to input orders, split bills and calculate totals.
Bartender
Applebee's
Kissimmee, FL
07.2015 - 09.2019
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Collected food, wine and appetizer orders from patrons and promoted upsell items to drive revenue.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Collected and polished glasses, keeping adequate stock for expected customer loads.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Supported servers by preparing specialty drinks for patrons in all areas of restaurant establishment.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Service Representative
24 Hour Fitness
Tysons Corner, VA
02.2015 - 06.2015
- Helped sales team members with qualified support for diverse customer issues.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Educated customers on service plans, including upgrades.
- Resolved customer concerns with friendly and knowledgeable service.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
Car Wash Attendant
Wash Fair
Springfield, VA
12.2014 - 06.2015
- Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Inspected vehicles prior to selected service to identify any broken, missing or defective external parts.
Cook/Cashier
Burger King
Burke, VA
03.2012 - 09.2014
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared to-go orders by placing food into bags and drink orders into carriers.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift.
- Kept stations stocked and ready for use to maximize productivity.
- Controlled inventories of food, equipment, liquor and silverware to report shortages to designated personnel.
Sales Associate
Target
Fairfax, VA
11.2011 - 02.2012
- Kept merchandise organized and presentable to promote consistent purchases.
- Leveraged persuasive communication skills to convince customers to make purchases.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collaborated with customer service team members to give exceptional service throughout entire shopping and purchasing experience.
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
- Advised customers in product selection and explained technical functions of mobile devices.
Professional Mover
Interstate Van Lines
Springfield, VA
05.2011 - 08.2011
- Palletized boxes for easy movement and shipment.
- Protected company inventory with well-organized and secure storage areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Installed bracing, padding and strapping to prevent load shifting and materials damage.
- Walked through customer sites with checklists to ensure job completion.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed customer instructions about placement of items and special instructions.
- Loaded completed orders on pallets according to delivery numbers.
Education
High School Diploma -
West Springfield High School
Springfield, VA2010
Skills
- Neatness
- Able to lift up to 100 pounds
- Problem solving
- Strong communication skills
- Multitasking
- Strong work ethic
Timeline
Server
Rainforest Cafe
11.2022 - 07.2024
Server
Cheddar's Scratch Kitchen
06.2021 - 02.2023
Server
Outback Steakhouse
10.2019 - 03.2020
Server
Applebee's
07.2015 - 09.2019
Bartender
Applebee's
07.2015 - 09.2019
Service Representative
24 Hour Fitness
02.2015 - 06.2015
Car Wash Attendant
Wash Fair
12.2014 - 06.2015
Cook/Cashier
Burger King
03.2012 - 09.2014
Sales Associate
Target
11.2011 - 02.2012
Professional Mover
Interstate Van Lines
05.2011 - 08.2011
High School Diploma -
West Springfield High School
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