Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Back

Saratoga,CA

Summary

Dynamic operations manager with a proven track record at Togos, excelling in conflict resolution and customer service. Recognized for enhancing team performance and implementing efficient policies, resulting in consistently high customer satisfaction. Adept at problem-solving and maintaining safety compliance, ensuring seamless operations and exceptional service delivery.

Overview

18
18
years of professional experience

Work History

Driver

Uber
San Jose, CA
06.2025 - Current
  • Assisted passengers with loading and unloading their luggage.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
  • Achieved consistently high customer scores due to exceptional service.

Manager of Operations

Togos
San Jose, CA
01.2008 - Current
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Oversaw inventory management activities including ordering supplies as needed.

Package Delivery Driver

UPS
San Jose, CA
07.2020 - 07.2023
  • Following all safety protocols while operating a motor vehicle during deliveries.
  • Performing pre-trip inspections of assigned vehicles before starting routes.
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Loading packages into the truck and ensuring they are secure for transport.
  • Accurately completing paperwork associated with each delivery including invoices, manifests, bills of lading.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Ensuring compliance with local laws governing transportation of hazardous materials when applicable.
  • Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.

Chef

Sushi O Sushi
Santa Clara, CA
04.2016 - 06.2020
  • Adjusted seasonings of dishes according to customers' tastes.
  • Prepared high-quality dishes according to established recipes.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Planned menus, ordered supplies and managed kitchen staff.
  • Resolved customer complaints regarding food quality or service issues.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Checked quality of raw materials before use.
  • Trained new chefs on proper cooking techniques and menu items.

Chef

Yuri Sushi
San Jose , CA
08.2015 - 08.2019
  • Adjusted seasonings of dishes according to customers' tastes.
  • Prepared high-quality dishes according to established recipes.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Planned menus, ordered supplies and managed kitchen staff.

Chef

Cha Cha Sushi
San Jose, CA
01.2013 - 08.2015
  • Adjusted seasonings of dishes according to customers' tastes.
  • Prepared high-quality dishes according to established recipes.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.

Education

Some College (No Degree) - Sociology

Loyola Marymount University
Los Angeles, CA

Some College (No Degree) -

Cabrillo College
Aptos, CA

Skills

  • Customer service
  • Safety compliance
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Verbal and written communication

Languages

English
Native/ Bilingual
Spanish
Limited
Korean
Professional

Timeline

Driver

Uber
06.2025 - Current

Package Delivery Driver

UPS
07.2020 - 07.2023

Chef

Sushi O Sushi
04.2016 - 06.2020

Chef

Yuri Sushi
08.2015 - 08.2019

Chef

Cha Cha Sushi
01.2013 - 08.2015

Manager of Operations

Togos
01.2008 - Current

Some College (No Degree) - Sociology

Loyola Marymount University

Some College (No Degree) -

Cabrillo College

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