Summary
Work History
Skills
Accomplishments
Timeline
Generic

Michael Backer

Coalfield,TN

Summary

Adept at managing customer interactions with empathy and professionalism, I significantly enhanced customer satisfaction and loyalty at Caremark LLC. Skilled in complaint resolution and telephone etiquette, my proactive approach led to a notable increase in repeat business. My expertise in customer relationship management and ability to adapt to policy changes set me apart.

I have also obtained my Eagle Scout in 1992

Work History

Customer Service Specialist

Talbots
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Customer Service Representative

Caremark LLC
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Deli Clerk

Kroger
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Skills

  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint handling
  • Customer relationship management
  • Complaint resolution
  • Customer retention
  • Call centers
  • Building rapport
  • Live chat support

Accomplishments

Eagle Scout

Timeline

Customer Service Specialist

Talbots

Customer Service Representative

Caremark LLC

Deli Clerk

Kroger

Similar Profiles

CREATE PROFILE
Michael Backer