Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Bahan

Lincoln,CA

Summary

Achieved top performer status at Uniting Insurance Solutions by exceeding sales targets by 30%, showcasing exceptional relationship management and strategic planning. Fostered teamwork at YRC Freight, enhancing terminal efficiency. Expert in customer service and CRM software, I excel in multitasking and problem-solving, maintaining a keen attention to detail.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Health Insurance Sales Representative

Uniting Insurance Solutions
08.2022 - Current
  • Exceeded monthly sales targets by 30% or more through proactive prospecting and relationship-building with key clients. This allowed me to achieve top performer status for every month, and consistently surpass sales targets.
  • Managed a portfolio of 1600+ accounts, increasing customer retention to 85% while the company average was at 65% by operating in a strict follow up process, staying in front of my customers to ensure they know I am their agent and always here to help them, and answer any questions they ever have about their policy.
  • Processed customer orders, provided quotes, and followed up on leads to ensure timely and accurate service.
  • Provided exceptional customer service by resolving issues and answering inquiries.
  • Utilized CRM software (Health Sherpa, TLD, MFG) to track sales activities and maintain detailed records of client interactions.
  • Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.

Terminal Supervisor

YRC Freight
06.1989 - 08.2022
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Improved terminal efficiency by streamlining processes and optimizing workflow.
  • Coordinated with maintenance teams to schedule preventive maintenance activities, minimizing downtime due to equipment failure.
  • Oversaw employee scheduling, ensuring adequate staffing levels during peak times or unexpected absences while balancing workloads fairly among team members.
  • Managed daily operations effectively, prioritizing tasks according to urgency and importance.

Education

Criminal Justice

Sierra College
Rocklin, CA

High School Diploma -

Victory Christian High School
Carmichael, CA

Skills

  • Goal oriented
  • Strategic planning
  • Relationship management
  • Schedule coordination
  • Customer service expert
  • Insurance sales
  • Organizational skills
  • Teamwork and collaboration

Certification

Health Insurance License

Timeline

Health Insurance Sales Representative

Uniting Insurance Solutions
08.2022 - Current

Terminal Supervisor

YRC Freight
06.1989 - 08.2022

Criminal Justice

Sierra College

High School Diploma -

Victory Christian High School

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Michael Bahan