Michael Bai-Attilla
Laurel,MD
Summary
Detail-oriented and results-driven professional with a comprehensive background in healthcare operations and a fervent aspiration to transition into the dynamic realm of data analytics. Proficient in leveraging a diverse skill set encompassing statistical analysis, Microsoft Excel (including VLOOKUP’s, Pivot Tables), and an array of software tools such as Tableau, Access, and SharePoint. Possesses a keen ability to understand datasets and translate them into actionable insights while adeptly utilizing visualization tools to present findings to diverse audiences. Proven success in enhancing patient satisfaction, optimizing workflows, and collaborating across diverse teams to provide data-driven solutions that positively impact operational efficiency and overall organizational success. Comitted to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Patient Experience Manager
Morrison Healthcare
07.2023 - Current
- Informed operational staff with data to improve efficiency of non-clinical workflows based on information from data analytics
- Supported interview selection process; use of applicant tracking system
- Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing patient experience
- Conducted regular site visits at various locations within healthcare system to evaluate quality of care received by patients, translating findings into actionable insights for process improvement
- Developed patient satisfaction surveys, analyzed results, and implemented strategies to improve patient experience
- Responded to questions, issues, and analysis requests from internal teams
- Learned technical aspects of applicant tracking system, documenting new requirements, implementing changes, and testing workflows
- Created reports showcasing patient satisfaction, wait times, and readmission rates
- Monitored and tracked trends in data for review
- Used VLOOKUP’s, Pivot tables, and dashboards to analyze data
- Explained complex information to variety of audiences
- Used visualization tools such as Tableau to present data.
- Researched and implemented new Medicaid plans, which helped to reduce number of denials by 60%.
Specimen Processing Laboratory Technician
Walter Reed Research Institute with the Henry Jackson Foundation
02.2022 - 06.2023
- Managed inventory levels and ensured stock availability as needed
- Utilized time management and adaptability to prioritize tasks, manage multiple projects simultaneously, and conduct administrative and financial reviews
- Resolved customer complaints regarding laboratory services promptly, decreasing complaint forms by 50% in one quarter
- Analyzed data using software including Microsoft Excel to generate comprehensive reports and dashboards for decision-making on grant awards and compliance with NIH policies
- Maintained detailed test result records for review by supervisors or other personnel
- Utilized HCIS applications within an ERP environment for over a year, demonstrating proficiency in navigating complex systems and ensuring data integrity
- Participated in regular team meetings to discuss project progress
- Supervised staff, providing guidance and training as necessary.
Wellness Coordinator
Capital Integrative Health
08.2021 - 01.2022
- Managed medical records by filing documents into appropriate folders according to established protocols
- Implemented appointment schedules and guidelines for a total of five medical specialists and physicians
- Supervised onboarding team members into adopting daily workflow
- Prepared patient charts before visits and updated records after each visit
- Reviewed patient accounts regularly to ensure billing data accuracy
- Processed payments for services rendered and collected co-payments
- Acted as liaison between physicians, staff members, patients, families, and third-party payers
- Remote patient monitoring during physician telehealth visits
- Facilitated communication among healthcare teams, including nurses, physicians, and therapists.
Virtual Registrar
HCA Healthcare Inc.
05.2021 - 08.2021
- Monitored registration process to ensure completion of all required forms
- Assisted in resolving issues related to insurance coverage, billing, and coding
- Provided customer service to patients, addressing inquiries about hospital services, policies, and procedures
- Entered patient demographic information into Meditech electronic health record system
- Collaborated with departmental staff to ensure timely completion of paperwork for admissions, discharges, and transfers.
Health Specialist
Self-employed
08.2020 - 05.2021
- Developed customized fitness plans for clients based on individual goals and needs
- Conducted assessments of clients' body composition, strength, cardio-respiratory endurance, flexibility, and balance
- Evaluated the progress of each client's program and adjusted accordingly when needed
- Explained the benefits of regular physical activity to motivate individuals to stay active
- Tracked attendance records for personal training sessions
- Scheduled class times and appointments according to client availability
- Collaborated with fellow trainers and nutritionists to create holistic wellness programs for clients, integrating exercise routines with dietary plans for optimal results.
Patient Care Coordinator
Pivot Physical Therapy
01.2020 - 08.2020
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment, and providing support throughout session
- Collaborated with physical therapists to assist in assessments and modifications to plan of care
- Liaised with physical therapists to deliver appropriate therapy according to care plan
- Kept detailed records of patient physical therapy treatments and improvements
- Led team of support staff in organizing and executing community health events aimed at promoting physical therapy awareness and education
- Managed project to streamline patient intake process, resulting in reduced wait times and improved efficiency
- Answered patient questions promptly through email, phone, and in person.
Contracted Health Sports Camp Supervisor
The St. James
03.2019 - 12.2019
- Planned and organized daily activities for campers, including sports and recreational games
- Encouraged teamwork and cooperation through active participation in all activities
- Communicated effectively with parents regarding their child's progress at camp
- Created educational opportunities that taught campers about nutrition, physical fitness, health awareness, self-esteem building, and more
- Attended weekly staff meetings to discuss issues concerning safety, morale, scheduling changes, or other matters about the successful operation of the sports camp program
- Led a team of camp counselors in implementing a new curriculum focused on promoting leadership skills and personal development among campers
- Coordinated a project to renovate and upgrade sports facilities, improving the overall camp experience for participants.
Education
Master’s in Information Technology and Management -
University of Maryland Global Campus
Baltimore, Maryland01.2024
Bachelor of Science in Health and Exercise Science - undefined
Virginia Commonwealth University
Richmond, Virginia05.2019
Skills
- Project Management
- Adaptability
- UNIX/Linux familiarity
- Server/Application management
- Basic network access/authentication services (SSH, TACACS, RADIUS, 8021x)
- Cybersecurity fundamentals
- IT Industry terminology
- IT troubleshooting and problem-solving techniques
- Adobe Acrobat Pro
- RSA Authentication Manager
Certification
- ACSM Certified Exercise Physiologist (2020-Present)
- Security+ Certification
Activities
- Residential Volunteer (Mill Creek Residences)
- Youth Ministry Team Lead
- Red Cross Volunteer
- Queens Chapel United Methodist Church Homeless Ministry Volunteer
Timeline
Systems Patient Experience Manager
Morrison Healthcare
07.2023 - Current
Specimen Processing Laboratory Technician
Walter Reed Research Institute with the Henry Jackson Foundation
02.2022 - 06.2023
Wellness Coordinator
Capital Integrative Health
08.2021 - 01.2022
Virtual Registrar
HCA Healthcare Inc.
05.2021 - 08.2021
Health Specialist
Self-employed
08.2020 - 05.2021
Patient Care Coordinator
Pivot Physical Therapy
01.2020 - 08.2020
Contracted Health Sports Camp Supervisor
The St. James
03.2019 - 12.2019
Master’s in Information Technology and Management -
University of Maryland Global Campus
Bachelor of Science in Health and Exercise Science - undefined
Virginia Commonwealth University