Michael Bailey
Manager
Evansville,IN
Summary
Hardworking Commercial Center Manager familiar with commercial tires, passenger/light truck and automotive operations. Decisive and strategic supervisor with top-notch organizational and conflict-management skills. Ready to apply 34 years of experience to a challenging new role.
Overview
34
34
years of professional experience
Work History
Center Manager
The Goodyear Tire & Rubber Company
Henderson, KY
01.2020 - 09.2021
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy commercial/retail tire center.
- Managed work and performance of more than 18 employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Raben Tire Co
Henderson, KY
05.1987 - 01.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
University of Louisville
Louisville, KYHenderson Community College
Henderson, KYUniversity of Kentucky
Lexington, KYHigh School Diploma -
Henderson County High School
Henderson, KY05.1988
Skills
- Performance Monitoring and Evaluation
- ADP Workforce Now
- Customer Service
- Business Management Principles
- Department Oversight
- Microsoft Outlook
- Sales Activities
- Sales Tracking
- Microsoft Office
- Hiring and Onboarding
Timeline
Center Manager
The Goodyear Tire & Rubber Company
01.2020 - 09.2021
Store Manager
Raben Tire Co
05.1987 - 01.2020
University of Louisville
Henderson Community College
University of Kentucky
High School Diploma -
Henderson County High School
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