Summary
Overview
Work History
Education
Skills
Timeline
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Michael Bailey

Loris,SC

Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Regional Operations Manager

Technical Safety Services
02.2021 - Current
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.
  • Devised processes to boost long-term business success and increase profit levels.
  • Hired and train new employees.
  • Helped plan marketing strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Promoted positive customer experience through day-to-day supervision and management.
  • Delegate daily tasks to employees, streamlining daily progress and efficiency.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Increased sales by establishing goals, overseeing performance and scheduling.

President of Operations

East Coast Lab Services
04.2015 - 02.2021
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Increased company growth through collaboration with sales and marketing departments.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
  • Managed company budget by designing complex financial model to track and validate expenses.
  • Acquired space for renovations, planning and office expansion and handled overall project management.

Senior Field Service Technician

Laminar Flow Consultants
11.2000 - 04.2015
  • Operated hand tools and power equipment according to company safety procedures.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Interacted with vendors, upper management and peers.
  • Performed annual service visits and completed preventive maintenance on systems.
  • Diagnosed errors and determined proper solutions.
  • Produced extensive service reports.
  • Safely operated company to travel to service sites.
  • Provided troubleshooting and repair support customers weekly.
  • Provided exemplary customer service on each field visit per guidelines.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

Education

No Degree -

Indiana University East
Richmond, IN

High School Diploma -

Randolph Southern Jr-Sr High School
Lynn, IN
05.1986

Skills

  • Customer and Vendor Relations
  • Organizational Efficiency
  • Staff Supervision
  • Federal Regulations
  • Report Writing
  • Maintaining Clean Work Areas
  • Safety Protocols
  • Field Installation
  • Budget Knowledge
  • Compliance Management
  • Industry Standards
  • Operations Oversight
  • Manage Operations
  • Budget Controls
  • Price Structuring
  • Business Growth Initiatives

Timeline

Regional Operations Manager

Technical Safety Services
02.2021 - Current

President of Operations

East Coast Lab Services
04.2015 - 02.2021

Senior Field Service Technician

Laminar Flow Consultants
11.2000 - 04.2015

No Degree -

Indiana University East

High School Diploma -

Randolph Southern Jr-Sr High School

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Michael Bailey