Michael Bailey
Houston,Tx
Summary
To be an expert in the area of work and be passionate with the expected skills and expectations, To get the job done with time management and customer service as my top priority.
Overview
16
16
years of professional experience
Work History
On-Site Operations Manager
Comcast Technician
09.2016 - 01.2023
- managed communication channels to improve information sharing among team members for better decision-making processes.
- Improved client satisfaction levels by consistently delivering exceptional service and addressing concerns proactively.
- Led cross-functional teams to achieve ambitious goals under tight deadlines while maintaining high-quality standards.
- Managed communication channels project management tools, collaborative platforms (slack, microsoft teams, ensuring everyone has access to relevant information in real- time.
Field Technician Supervisor
Fly Bye Express LLC
03.2007 - 11.2020
- Assist customers with troubleshooting their Internet, Television and Phone issues
- Manage crew meetings for customer expectations
- Email communications regarding customer's past due balance and payment arrangements
- Improved customer satisfaction rates with prompt issue resolution and clear communication of technical information.
- Improved initiatives within the team, fostering a culture of innovation and collaboration in pursuit of excellence.
Carpet Cleaning Technician
Dust Busterz Carpet Services
02.2009 - 12.2016
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
Education
Associate of Applied Science - Environmental Science
DeVry University
08-2004
Skills
"Highly skilled Field Technician with many year's of experience providing on-site maintenance, troubleshooting, Proven ability to diagnose complex technical issues, deliver timely solutions to customers, and maintain excellent customer relations while adhering to safety protocols"
Timeline
On-Site Operations Manager
Comcast Technician
09.2016 - 01.2023
Carpet Cleaning Technician
Dust Busterz Carpet Services
02.2009 - 12.2016
Field Technician Supervisor
Fly Bye Express LLC
03.2007 - 11.2020
Associate of Applied Science - Environmental Science
DeVry University
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