Michael Baker

• Managed service staff to ensure tenants satisfaction and compliance with company policies.
• Trained new employees on the use of tenant relationship management software systems.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Managed inventory levels of supplies necessary for servicing tenants needs.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Hired and trained service department staff to drive performance.

Also performed carpentry, plumbing, electrical boiler system daily check and swimming pool daily chemicals and mechanical check

• Performed preventive maintenance, such as changing filters and lubricating motors, to ensure efficient operation of building systems.
• Checked electrical systems for potential hazards and made necessary repairs.
• Installed new light fixtures, locksets, door closers, and other hardware in buildings.
• Repaired plumbing problems including clogged drains, broken pipes, and leaking faucets.
• Replaced broken window panes and repaired damaged frames.
• Created schedules for regular inspections of building components to identify potential issues before they become major problems.
• Responded quickly to emergency repair requests from tenants or staff members.

• Developed strategic plans to increase profitability and efficiency.
• Identified new opportunities for growth, expansion, and diversification.
• Created marketing campaigns to attract new customers.
• Negotiated contracts with vendors and suppliers.
• Oversaw budgeting and financial management.
• Maintained relationships with existing clients by providing superior customer service.
• Provided direction and guidance to employees.