Michael Baker

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Reported issues to higher management with great detail.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

As Fleet Manager i worked closely with General Managers and Marine Technicians at seven Marinas in the South Region to make sure they had parts and support for a Rental Fleet of over 200 vessels of various types.

Performed service and maintenance on Rental Fleet. Maintained props, changed oil, serviced engines, replaced engines, transoms, and out drives. Service MMC controls and invertors.

Serviced and maintained Rental Fleet. Made repair orders for private slip customers through QXPRESS. After troubleshooting ordered necesarry parts, replaced parts and billed customers. Pulled houseboats out of water for repairs.