Summary
Overview
Work History
Education
Skills
Timeline
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Michael Baker II

Ann Arbor,MI

Summary

Seeking to obtain a cross campus transfer from the College of LSA to the School of Kinesiology. Subsequently, planning to earn a degree in Sports Management. Further, I plan to use my perseverance, organization, communication and adaptability within the sports environment.

Overview

8
8
years of professional experience

Work History

Wash Bay Attendant

Blue Beacon International
10.2022 - Current
  • Greeting and inquiring with semi drivers in a respectful manner regarding the services desired and offering supplemental services to ensure longevity of their truck.
  • Relaying the services to be provided to a team of 2-8 people
  • Proper chemical application.
  • Highly detailed removal of invasive materials on the surface of semi-trucks, trailers, and large vehicles.
  • Highly detailed removal of invasive materials on the interior of semi trailers to ensure safe transport of food.
  • Ensuring cleanliness of interior of semi trailers following the removal of invasive material.
  • A highly detailed rinse procedure.
  • Moving in the most efficient manner possible.
  • Ensuring the cleanliness of customer areas to ensure hygienic and professional standards are met.

Front Desk Agent

Marriott
08.2021 - 10.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Balancing cash register.
  • Responsible for operation of the "Bistro."
  • Take food and drink orders.
  • Fulfill food and drink orders to customers desires.
  • Deliver food and drink to table and ensure quality.
  • Balancing cash register.
  • Ensuring cleanliness of Bistro for the next shift.

Videographer Intern

University of Michigan
08.2017 - 07.2021
  • Set up of camera for filming football practices and games on a cat-walk or free standing tower.
  • Recording practice and game film for coaches and players.
  • Ingesting video.
  • Intercutting several views into one file.
  • Responsible for timely upload to the cloud for coaches and player access.
  • Responsible for inputting data for each play in practice pertaining to jersey number and position for easy access to player specific film.
  • Responsible for timely communication in high stress environments.

Mover

Two Men and a Truck International
05.2021 - 07.2021
  • Pad wrapping customers belongings to ensure no damage is incurred throughout the moving process.
  • Moving customers belongings from primary location into a moving truck, avoiding damage.
  • Maneuvering customers belongings in the truck to ensure there is adequate space for all of their belongings.
  • Ensuring large furniture is securely fastened to the walls during transport.
  • Moving customers belongings from truck into secondary location, avoiding damage.
  • Packed customers belongings strategically to avoid damage and confusion upon unpacking.
  • Respectful customer interaction.

Education

Bachelors - General Studies

University of Michigan
Ann Arbor, MI
12.2026

Associates - General Studies

Washtenaw Community College
Ann Arbor, MI
12-2021

High School Diploma -

Dexter Community High School
Dexter, MI
05-2020

Skills

  • Strong work ethic
  • Customer service
  • Time management and prioritization
  • Attention to detail
  • Conflict management
  • Positive attitude
  • Active learning
  • Computer skills
  • Email and telephone etiquette
  • Verbal and written communication
  • Networking
  • Proficiency in French

Timeline

Wash Bay Attendant

Blue Beacon International
10.2022 - Current

Front Desk Agent

Marriott
08.2021 - 10.2022

Mover

Two Men and a Truck International
05.2021 - 07.2021

Videographer Intern

University of Michigan
08.2017 - 07.2021

Bachelors - General Studies

University of Michigan

Associates - General Studies

Washtenaw Community College

High School Diploma -

Dexter Community High School

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Michael Baker II