Michael Baldwin
Basking Ridge
Summary
Ambitious leader with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Marriott International, Inc.
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage.
Food & Beverage Operations Manager
Marriott International, Inc.
11.2022 - 01.2024
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Trained, supervised and motivated 25 employees to enhance customer service and encourage repeat business.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
Operations Manager
Surf Cantina
09.2021 - 10.2022
- Optimized backend processes for improved performance in restaurant's Toast system.
- Constructed detailed menus with associated modifications.
- Managed on-site resolution of software and networking problems during new restaurant openings.
- Seamlessly facilitated the onboarding of upwards of 100 staff members onto Toast platform.
General Manager
The Charlestown Rathskeller
03.2019 - 08.2021
- Oversaw all operations which included payroll, scheduling a staff of over 75 employees, managing live entertainment, managing events (such as birthdays, showers, retirement parties and weddings), human resources, purchasing and receiving, and all facilities
- Responsible for our hiring process including, indeed posts, reviewing resumes, interviews, hiring, onboarding and training new staff
- Transitioned from CSC paymaster to ADP payroll company and was responsible for ensuring 75 employees were being properly compensated
- Implemented ToGo technologies online ordering software to TheCharlestownRathskeller.com’s website as well as online reservation system from Table Up
Restaurant Manager
Matunuck Oyster Bar
04.2016 - 03.2019
- FOH manager at one of the busiest restaurants in New England, rated a top 10 oyster bar in the world
- Averaged 65K in sales daily and over 1300 guests daily in peak season
- Responsible for scheduling a staff of over 75
- Trained, coached, and implemented new POS specials
Restaurant Manager
Hilton Garden Inn & Homewood Suites Del Mar
09.2015 - 03.2016
- Company Overview: RAR Hospitality Management
- Responsible for three Food & Beverage outlets inside two separate Hilton hotels in San Diego, CA
- Weekly ordering for 3 outlets with 6 different San Diego distributors
- Excellent product knowledge of beer, wine, and liquor
- Responsible for hiring and training new team members, ensuring they work in accordance to the RAR company handbook and departmental policies
- RAR Hospitality Management
Professional Services Engineer
Task Retail Technology
03.2015 - 03.2016
- Provided software support for a leading international point of sales software development company
- Worked with multiple restaurants implementing POS software and teaching employees how to use feature functions
- Trained on Microsoft SQL database querying
Education
Bachelor of Arts - Criminology
Central Connecticut State University
New Britain, CT01.2009
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Adaptable
- Menu development
- Performance improvement
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Manager
Marriott International, Inc.
01.2024 - Current
Food & Beverage Operations Manager
Marriott International, Inc.
11.2022 - 01.2024
Operations Manager
Surf Cantina
09.2021 - 10.2022
General Manager
The Charlestown Rathskeller
03.2019 - 08.2021
Restaurant Manager
Matunuck Oyster Bar
04.2016 - 03.2019
Restaurant Manager
Hilton Garden Inn & Homewood Suites Del Mar
09.2015 - 03.2016
Professional Services Engineer
Task Retail Technology
03.2015 - 03.2016
Bachelor of Arts - Criminology
Central Connecticut State University
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
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