Jacob Ball
Arden,NC
Summary
Organized multi-skilled tradesman with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure with a resiliency for resolving any maintenance issues . Safety-oriented team player with strong attendance record.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Bright Springs Healthcare
07.2022 - 08.2023
- Maintained 18 homes individual homes where 4 to 5 special needs clients resided.
- Addressed and resolved all work orders within 48 hours.
- Planned and executed new construction of handicap accessible entryways, bathrooms, and bedrooms.
- Operated varied hand and power tools to complete carpentry, sheetrock, painting, and plumbing repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing or replacing faulty faucets, toilets, and bidets.
- Installed new water heaters and appliances as needed.
- Inspected and tested smoke alarms and fire prevention equipment for compliance and proper functioning.
- Collaborated with Direct supervision professionals and medical professionals to improve clients personal living space based on their individual needs.
- Received Legacy award for outstanding service in providing clients with proper medical furnishings in prompt and resourceful way.
Apartment Maintenance Technician
B&G Maintenance
10.2020 - 03.2021
- Completed apartment turnarounds in timely manner with attention to detail.
- Installed new locks, door handles, and door closers.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
- Positively engaged with customers and maintained professional appearance as company representative.
Service Center Manager
Procontractor Supply
05.2018 - 07.2019
- Managed day to day operations and staff within service center.
- Attended service training for various brands of equipment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and deadlines for repairs.
- Assisted repair technicians in calibration and servicing of machines to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Turned service divisions financial inequalities around to maximize profit, allowing for expansion to new facility.
- Communicated with customers at every stage of repair and always gave realistic expectations on repair times.
- Increased hours billed monthly by %200.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Certificate of Service Training - All Multiquip/ Whiteman Products
Multiquip University
Dallas, TX2019
Certificate of Completion For Deutz/Kohler Engines - Construction Equipment Repair
Wacker Neuson Engine Service Training
Menomonie, WI2019
No Degree - Intro To Business Software Applications, Keying
Southside Virginia Community College
Alberta, VA2015
High School Diploma -
Warren County High School
Front Royal, VA06.1991
Skills
- Safety Awareness
- Power and Hand Tool Use
- Project Estimation and Bidding
- Problem-Solving Ability
- Code Compliance
- Residential Construction
- Plumbing Repairs
- Time Management
- Drywall Painting
- Equipment Maintenance
- Troubleshooting Strengths
- Apartment Painting
- Judgment and Decision-Making
- Blueprint and Schematic Understanding
- Equipment Repair
- Critical Thinking
- Organizational Abilities
- Task Concentration
- Construction Carpentry
- Management of Personnel Resources
- Maintain Equipment
- Performing Finishing Work
- Troubleshooting skills
- Proficient in Microsoft Applications
- Service-oriented mindset
- Project estimation and bidding
Timeline
Maintenance Technician
Bright Springs Healthcare
07.2022 - 08.2023
Apartment Maintenance Technician
B&G Maintenance
10.2020 - 03.2021
Service Center Manager
Procontractor Supply
05.2018 - 07.2019
Certificate of Service Training - All Multiquip/ Whiteman Products
Multiquip University
Certificate of Completion For Deutz/Kohler Engines - Construction Equipment Repair
Wacker Neuson Engine Service Training
No Degree - Intro To Business Software Applications, Keying
Southside Virginia Community College
High School Diploma -
Warren County High School