Michael Ballard
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Self Employed Security Contractor
Self-employed
07.2021 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Process Server
Elite Process Serving And Investigations
01.2018 - 07.2021
- Served up to 100 Defendants weekly.
- Received papers to be served from attorneys, court clerks and magistrates and printed out papers.
- Tracked down Multiple defendants per month to serve legal documents.
- Provided proof of service in form of affidavit.
- Thoroughly researched court records such as criminal cases, foreclosures and probate estates.
Casino Table Games Dealer
Grand Victoria Casino Elgin
01.2015 - 01.2019
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Learned and followed company procedures to maintain consistency and standards.
- Answered players questions and resolved disputes to provide excellent customer service.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Monitored players behavior, taking appropriate action against rule violations.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Inspected table games and equipment to confirm proper function.
- Monitored game for potential security risk to protect operation and players.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Worked with dealer team to run larger games such as craps.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Applied standard or special rules to games based on pre-agreed game rules.
- Trained new dealers in rules and operation of different games.
- Received and documented patrons' wagers prior to beginning games.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Monitored patrons for signs of compulsive gambling.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Established and maintained banks and table bet limits for each supervised game.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards
- Dealt appropriate number of cards to each player and verify placed bets before starting game
Dual Rate Casino Pit Manager
Seminole Casino Coconut Creek
01.2012 - 11.2015
- Managed over 50 Dealers and 15 Floor Supervisors per shift
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Identified and removed players suspected of cheating in cards or other games.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Stayed current on changing tricks and techniques used by players of each game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Learned and followed company procedures to maintain consistency and standards.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored players behavior, taking appropriate action against rule violations.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Inspected table games and equipment to confirm proper function.
- Monitored game for potential security risk to protect operation and players.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Worked with dealer team to run larger games such as craps.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Applied standard or special rules to games based on pre-agreed game rules.
- Trained new dealers in rules and operation of different games.
- Complemented player numbers to reach minimum levels for play of different games.
- Received and documented patrons' wagers prior to beginning games.
- Coordinated staff schedules, rotations and breaks
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations
- Interpreted and enforced rules for gameplay and betting limits
- Maintained customer loyalty to casino with expert and immediate handling of complaints
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand
- Monitored gaming operations continuously to check on dealers and players
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters
- Oversaw money banks for tables and coordinated paperwork for transfers
- Identified and removed players suspected of cheating in cards or other games
- Kept games fair by proactively identifying and removing suspected cheaters
- Stayed current on changing tricks and techniques used by players of each game
Casino Dual Rate Pit Manager
Seminole Casino Hotel Immokalee
11.2008 - 01.2012
- Managed over 50 Dealers and 15 Floor Supervisors per shift.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Identified and removed players suspected of cheating in cards or other games.
- Interviewed, hired and trained new gambling floor workers.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Stayed current on changing tricks and techniques used by players of each game.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations
- Interpreted and enforced rules for gameplay and betting limits
- Maintained customer loyalty to casino with expert and immediate handling of complaints
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand
- Monitored gaming operations continuously to check on dealers and players
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters
- Identified and removed players suspected of cheating in cards or other games
- Oversaw money banks for tables and coordinated paperwork for transfers
- Kept games fair by proactively identifying and removing suspected cheaters
- Stayed current on changing tricks and techniques used by players of each game
Education
Associate of Arts - Graphic Design
International Academy of Design And Technology
Tampa, FL11.2009
High School Diploma -
Naperville North High School
Naperville, IL05.1990
Skills
- Document Preparation
- Weapons Handling
- Staff Management
- File and Records Management
- Safety and Security
- Threat Analysis
- Verbal and Written Communication
- Emergency Response
- Standards Implementation
- Identifying Risks
- Customer Satisfaction
- Daily Logs
- Crisis Management Plans
- Personnel Protection
- Guest Services Assistance
- Security Operations Experience
- Detailed Activity Logs
Timeline
Self Employed Security Contractor
Self-employed
07.2021 - Current
Process Server
Elite Process Serving And Investigations
01.2018 - 07.2021
Casino Table Games Dealer
Grand Victoria Casino Elgin
01.2015 - 01.2019
Dual Rate Casino Pit Manager
Seminole Casino Coconut Creek
01.2012 - 11.2015
Casino Dual Rate Pit Manager
Seminole Casino Hotel Immokalee
11.2008 - 01.2012
Associate of Arts - Graphic Design
International Academy of Design And Technology
High School Diploma -
Naperville North High School
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