Michael Bambridge
Bartow,United States
Summary
Claims Adjuster with deep experience in complex investigations through detailed interviews and evidence gathering. As a prior Law Enforcement Officer Have the exceptional ability to decipher fraudulent activities, analyze data and communicate with all involved parties. Extremely detail oriented with the ability to adopt to changing project requirements quickly to meet business goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Adjuster
USAA
2024.01 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Operations Manager
United Site Services
2023.07 - 2023.12
- Direct oversight of 28 dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop personnel
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Review of all paperwork including manifests, routing tickets, DVIRs for completion and accuracy
- Monitor all service levels and deliveries to ensure the best efficiencies
- Recommend measures to improve operational practices and quality of customer care
- Work directly with other departments to ensure excellent/positive communication within the region
- Work with various departments to resolve customer service & delivery issues
- Work with Operations Managers at other branches to coordinate asset transfers
- Maintain proper staffing levels to meet and exceed customer and branch needs
- Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
- Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
- Responsible for fleet DOT administration including, logbooks & record maintenance
- Review and approve e-time punches prior to submitting for payroll processing
- Review and approve time off request forms and schedule time off based on operational necessity
- Administer the company's safety program at the branch
- Work with Safety & HR departments to safety coordinate training, where necessary
- Responsible for employee development & conducting periodic performance reviews
- Create and maintain a positive, safe, and effective work environment.
Lieutenant
Florida Department of Corrections
2019.11 - 2023.07
- Participated in complex cases by utilizing advanced investigative techniques and collaborating with other law enforcement agencies.
- Evaluated and implemented new surveillance equipment for gathering crucial evidence during investigations, substantially improving case resolution rates.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Established and enforced employee performance policies.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
Sergeant
Florida Department of Corrections
2017.07 - 2019.11
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Staff Development Training Coordinator
Florida Department of Corrections
2014.08 - 2017.07
- Charged with coordinating the basic recruit academy for correctional officers employed by the Florida Department of Corrections to include all required teaching and documentation to be presented to FDLE for review and officer certification
- Specialized training for department special teams to include CERT, RRT, K9 and Hostage Negotiation
- Advanced rifle, K9 care and tactical training, simulations and rappel master
- FDLE certified Firearms, Defensive Tactics and First Aid Instructor
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
Canine Handler Sergeant
Florida Department of Corrections
2009.07 - 2014.08
- Assisted law enforcement agencies in critical situations by providing efficient canine support during high-pressure operations.
- Conducted thorough searches for narcotics, explosives, or other illicit substances using well-trained canines to maintain a safe environment.
- Educated fellow handlers on best practices related to care, nutrition, grooming, health checks, and obedience training for working canines.
- Achieved high success rates in locating missing persons through diligent deployment of canines in diverse environments and conditions.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Testified in court proceedings as an expert witness regarding canine-related evidence and findings.
- Contributed to high-profile case resolutions by locating crucial evidence using K9 scent detection capabilities.
Corrections Officer
Florida Department of Corrections
2005.11 - 2009.07
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
Sales Representative
Lakeland Chrysler Dodge
2004.11 - 2005.11
- Maintained a deep knowledge of the dealership''s inventory, allowing for quick and accurate matching of clients to vehicles.
- Utilized CRM systems to manage customer information, track leads, and maintain organized records of sales activities.
- Participated in ongoing product training sessions to stay current on new models, features, and industry trends.
- Negotiated deals skillfully, balancing the interests of both the dealership and the buyer for mutually beneficial agreements.
- Improved closing rates by establishing trust with clients through transparency and open communication about pricing, incentives, and available options.
- Enhanced dealership reputation through consistent delivery of high-quality customer service and positive word-of-mouth referrals.
- Demonstrated exceptional product knowledge, enabling customers to make informed decisions and feel confident in their purchases.
- Streamlined the purchasing process for customers by managing paperwork efficiently while maintaining attention to detail throughout all stages of the transaction.
Assembler
Food Machinery Corporation
2004.06 - 2004.11
- .
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Psychiatric Technician
Peace River Center
2002.11 - 2004.06
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Fraud Control Analyst
GC Services
2001.10 - 2002.11
- Monitored changes in regulatory requirements, updating company policies accordingly to maintain compliance at all times.
- Investigated instances of non-compliance or anomalies, promptly addressing any identified concerns to protect company assets.
- Improved overall financial reporting quality through meticulous analysis of accounting records and transactions.
- Facilitated communication between departments to promote a culture of strong internal controls throughout the organization.
- Built strong relationships with external auditors, cooperating fully during audit engagements to support transparency and trust.
Education
Associate of Science - General Education
Warner Southern College
Lake Wales, FL01.2008
Correctional Officer Certification - Corrections Academy
Polk Community College
Winter Haven, FL01.2006
Law Enforcement Certification - Law Enforcement Academy
Polk Community College
Winter Haven, FL01.2003
Skills
- Advanced Oral and Written Communication Skills
- Interviewing Techniques
- Intelligence Gathering
- Claims Investigation
- Workload balancing
- Critical Thinking
- Detail Oriented
- Strong Time Management
- Conflict Resolution
- Highly motivated
Training
- FBI Scent Discrimination for K9 Units
- Sabre K9 Tactical Operations
- Basic Lock-Smith
- Advanced Lock-Smith
- Advanced Tactical AR-15 Deployment
- FDLE General Instructor Techniques
- FDLE Firearms Instructor
- FDLE Defensive Tactics Instructor
- Simunition Instructor
- Rappel Master Instructor
- Smith and Wesson Armorer
- Remington Firearms Armorer
- FDLE First Aid Instructor
- FDLE Leadership Academy
- OSHA 10
Certification
- CFR - Certified First Responder
- FDLE Firearms Instructor
- FDLE First Aid Instructor
- FDLE Defensive Tactics Instructor
Timeline
Claims Adjuster
USAA
2024.01 - Current
Operations Manager
United Site Services
2023.07 - 2023.12
Lieutenant
Florida Department of Corrections
2019.11 - 2023.07
Sergeant
Florida Department of Corrections
2017.07 - 2019.11
Staff Development Training Coordinator
Florida Department of Corrections
2014.08 - 2017.07
Canine Handler Sergeant
Florida Department of Corrections
2009.07 - 2014.08
Corrections Officer
Florida Department of Corrections
2005.11 - 2009.07
Sales Representative
Lakeland Chrysler Dodge
2004.11 - 2005.11
Assembler
Food Machinery Corporation
2004.06 - 2004.11
Psychiatric Technician
Peace River Center
2002.11 - 2004.06
Fraud Control Analyst
GC Services
2001.10 - 2002.11
Associate of Science - General Education
Warner Southern College
Correctional Officer Certification - Corrections Academy
Polk Community College
Law Enforcement Certification - Law Enforcement Academy
Polk Community College
- CFR - Certified First Responder
- FDLE Firearms Instructor
- FDLE First Aid Instructor
- FDLE Defensive Tactics Instructor
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