Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Bando

Bethlehem,GA

Summary

Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

15
15
years of professional experience

Work History

Maserati Digital Performance Manager - Team Lead

Shift Digital
01.2022 - Current

Manage field team

Direct interaction with Maserati NA and Regional Sales

Create Dealership lead follow up processes

Conduct individual sales/BDC training sessions

Create Dealership digital marketing strategies

Conduct joint meetings with vendors and dealership management

Conduct mystery shops and train dealership personnel on best practices

Train dealership personnel on short/long term E-Process

Train dealership personnel on social media and reputation management

Investigate, Problem Solve and create solutions for increased sales

Review compliance scores/violations/policy changes with dealerships

Acura Digital Strategist

Shift Digital
04.2016 - 01.2022

Develop the Acura certified website and digital advertising presentations

Develop Acura dealership scorecards

Develop Acura dealership best practices for E-Commerce

Train dealership personnel on short/long term E-Process

Train dealership personnel on social media and reputation management

Internet Sales Manager

Hennessy Lexus Of Gwinnett
05.2015 - 04.2016

Maintain Lexus Internet Business Development Manager Certification

Manage Internet leads

Sell and maintain customer relationships

Internet Sales and Finance Manager

Turpin Dodge Chrysler Jeep RAM
02.2012 - 05.2015

Maintain current certification for Chrysler Group LLC products

Manage digital marketing strategy

Maintain Chrysler Standards and Practices with Shift Digital

Build, maintain and develop websites

Manage all online sales

Maintain vehicle inventory including pictures and specifications

Maintain a relationship with venders/lenders

Manage online programs and advertising

Manage all Smart Auction vehicles and transactions

Finance retail sales for Iowa, Wisconsin and Illinois

BMW Client Advisor

Kruse-Warthan Dubuque Auto Plaza
01.2010 - 11.2012

Maintain current certification for Nissan, Hyundai and BMW NA

Maintain vehicle inventory including pictures and specifications

Assist customers with their vehicle purchase or lease

Head of eBay vehicle sales

Maintain lot appearance

Maintain internet sites

Resolve technical issues with computer system

Provide lead management for all four dealerships

Develop a digital marketing strategy

Internet Manager; Hyundai, Nissan, BMW

Kruse-Warthan Dubuque Auto Plaza
01.2009 - 12.2010

Maintain current certification for Nissan, Hyundai and BMW NA

Maintain vehicle inventory including pictures and specifications

Assist customers with their vehicle purchase or lease

Maintain lot appearance

Maintain internet sites

Resolve technical issues with computer system

Provide lead management for all four dealerships

Develop a digital marketing strategy

Sales and Leasing Consultant; Hyundai and Nissan

Kruse-Warthan Dubuque Auto Plaza
10.2008 - 12.2009

Maintain current certification for Nissan and Hyundai

Maintain lot appearance

Maintain vehicle inventory including pictures and specifications

Assist customers with their vehicle purchase or lease

Education

Bachelor of Science - Aviation: Flight Operations

University of Dubuque
Dubuque, IA
12.2005

Skills

Knowledge of Multiple Dealership CRMs

SEO/SEM

Inventory Management Tools

Process Trainer

Team Leader

Coaching and Mentoring

Timeline

Maserati Digital Performance Manager - Team Lead

Shift Digital
01.2022 - Current

Acura Digital Strategist

Shift Digital
04.2016 - 01.2022

Internet Sales Manager

Hennessy Lexus Of Gwinnett
05.2015 - 04.2016

Internet Sales and Finance Manager

Turpin Dodge Chrysler Jeep RAM
02.2012 - 05.2015

BMW Client Advisor

Kruse-Warthan Dubuque Auto Plaza
01.2010 - 11.2012

Internet Manager; Hyundai, Nissan, BMW

Kruse-Warthan Dubuque Auto Plaza
01.2009 - 12.2010

Sales and Leasing Consultant; Hyundai and Nissan

Kruse-Warthan Dubuque Auto Plaza
10.2008 - 12.2009

Bachelor of Science - Aviation: Flight Operations

University of Dubuque
Michael Bando