Michael Baptiste
Pittsburgh,PA
Summary
Experienced bank teller proven to excel in high-pressure environments, I leveraged my complex problem-solving abilities and exceptional customer service skills at PNC Bank to enhance client satisfaction and streamline operations. Collaborating effectively with teams, I consistently met sales goals and upheld compliance with banking regulations, demonstrating a commitment to excellence and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Bank Teller
PNC Bank
09.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
Sales Associate
Staples
09.2023 - 09.2024
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Specialist
The Home Depot
11.2022 - 09.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Contacted customers by phone to follow up on quotes and services.
- Stocked Shelves, returned product to proper location and followed all company guidelines.
- Greeted customers and assessed their needs.
- Stood, lifted heavy items and bended for extended hours at a time.
- Worked with customers to find solutions to problems and offered services to increase revenue
Food Service Utility
The Compass Group
01.2022 - 11.2022
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
- Prepared food items in compliance with recipes and portioning control guidelines.
Assistant Head Counselor
Camp Sonshine
08.2021 - 01.2022
- Assisted head counselor in managing daily operations, ensuring smooth functioning of all camp activities.
- Collaborated with fellow counselors to design engaging team-building exercises for campers.
- Mentored junior counselors in effective group management techniques, contributing to an overall increase in staff competency levels.
- Mediated conflicts between campers, promoting healthy communication skills and problem-solving techniques.
- Handled emergency situations with calmness and efficiency, ensuring the safety and well-being of all campers involved.
Census Enumerator
United States Census Bureau
10.2020 - 08.2021
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Attended team meetings to develop job knowledge.
- Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
Team Member
McDonald's Restaurant
08.2019 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Clothing Sales Associate
TNT Fashions
07.2018 - 08.2019
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Greeted customers, identified needs and provided product advice.
- Used point-of-sale systems to process payments and check inventory levels.
Team Member
Aramark
02.2017 - 06.2018
- Learned all required tasks quickly to maximize performance.
- Welcomed customers and helped determine needs.
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained clean, organized workspace according to operational standards.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
Warehouse Worker
PeopleShare
03.2016 - 02.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Valet
Park America
05.2015 - 03.2016
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Dishwasher
Vue 412
05.2014 - 05.2015
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Poll Worker
Action For Climate Change
04.2013 - 05.2014
- Registered new voters for primary and general elections.
- Set up, monitored and maintained polling equipment.
- Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
Janitor
Aramark
06.2012 - 04.2013
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Canvasser
Donor Development Strategies
01.2011 - 06.2012
- Raised awareness for key marketing campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased donor outreach effectiveness.
Education
Associate Of Applied Arts - Psychology
Community College of Allegheny County
Pittsburgh, PA07.2021
Skills
Complex problem-solving
Accomplishments
- Exceeded monthly quota a number times.
Timeline
Bank Teller
PNC Bank
09.2023 - Current
Sales Associate
Staples
09.2023 - 09.2024
Sales Specialist
The Home Depot
11.2022 - 09.2023
Food Service Utility
The Compass Group
01.2022 - 11.2022
Assistant Head Counselor
Camp Sonshine
08.2021 - 01.2022
Census Enumerator
United States Census Bureau
10.2020 - 08.2021
Team Member
McDonald's Restaurant
08.2019 - 10.2020
Clothing Sales Associate
TNT Fashions
07.2018 - 08.2019
Team Member
Aramark
02.2017 - 06.2018
Warehouse Worker
PeopleShare
03.2016 - 02.2017
Valet
Park America
05.2015 - 03.2016
Dishwasher
Vue 412
05.2014 - 05.2015
Poll Worker
Action For Climate Change
04.2013 - 05.2014
Janitor
Aramark
06.2012 - 04.2013
Canvasser
Donor Development Strategies
01.2011 - 06.2012
Associate Of Applied Arts - Psychology
Community College of Allegheny County