Michael Baptiste
Pittsburgh,PA
Summary
Experienced bank teller proven to excel in high-pressure environments, I leveraged my complex problem-solving abilities and exceptional customer service skills at PNC Bank to enhance client satisfaction and streamline operations. Collaborating effectively with teams, I consistently met sales goals and upheld compliance with banking regulations, demonstrating a commitment to excellence and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Bank Teller
PNC Bank
Pittsburgh, PA
09.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
Sales Associate
Staples
Pittsburgh, PA
09.2023 - 09.2024
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Specialist
The Home Depot
Pittsburgh, PA
11.2022 - 09.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Contacted customers by phone to follow up on quotes and services.
- Stocked Shelves, returned product to proper location and followed all company guidelines.
- Greeted customers and assessed their needs.
- Stood, lifted heavy items and bended for extended hours at a time.
- Worked with customers to find solutions to problems and offered services to increase revenue
Food Service Utility
The Compass Group
Pittsburgh, PA
01.2022 - 11.2022
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
- Prepared food items in compliance with recipes and portioning control guidelines.
Assistant Head Counselor
Camp Sonshine
Silver Spring, MD
08.2021 - 01.2022
- Assisted head counselor in managing daily operations, ensuring smooth functioning of all camp activities.
- Collaborated with fellow counselors to design engaging team-building exercises for campers.
- Mentored junior counselors in effective group management techniques, contributing to an overall increase in staff competency levels.
- Mediated conflicts between campers, promoting healthy communication skills and problem-solving techniques.
- Handled emergency situations with calmness and efficiency, ensuring the safety and well-being of all campers involved.
Census Enumerator
United States Census Bureau
Pittsburgh, PA
10.2020 - 08.2021
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Attended team meetings to develop job knowledge.
- Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
Team Member
McDonald's Restaurant
Pittsburgh, PA
08.2019 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Clothing Sales Associate
TNT Fashions
Pittsburgh, PA
07.2018 - 08.2019
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Greeted customers, identified needs and provided product advice.
- Used point-of-sale systems to process payments and check inventory levels.
Team Member
Aramark
Pittsburgh
02.2017 - 06.2018
- Learned all required tasks quickly to maximize performance.
- Welcomed customers and helped determine needs.
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained clean, organized workspace according to operational standards.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
Warehouse Worker
PeopleShare
Pittsburgh, PA
03.2016 - 02.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Valet
Park America
Pittsburgh, PA
05.2015 - 03.2016
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Dishwasher
Vue 412
Pittsburgh, PA
05.2014 - 05.2015
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Poll Worker
Action For Climate Change
Pittsburgh, PA
04.2013 - 05.2014
- Registered new voters for primary and general elections.
- Set up, monitored and maintained polling equipment.
- Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
Janitor
Aramark
Pittsburgh, PA
06.2012 - 04.2013
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Canvasser
Donor Development Strategies
Pittsburgh, PA
01.2011 - 06.2012
- Raised awareness for key marketing campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased donor outreach effectiveness.
Education
Associate Of Applied Arts - Psychology
Community College of Allegheny County
Pittsburgh, PA07.2021
Skills
Complex problem-solving
Consumer banking
Compliance, banking laws and regulations
Risk mitigation
Written and verbal communication
Point-of-sale system operation
Time management skills
Stand lift and bend
Customer service expert
Teamwork and collaboration
Time Management
Retail Store Operations
Banking
Cash handling expertise
Meeting sales goals
Multitasking Abilities
Accomplishments
- Exceeded monthly quota a number times.
Timeline
Bank Teller
PNC Bank
09.2023 - Current
Sales Associate
Staples
09.2023 - 09.2024
Sales Specialist
The Home Depot
11.2022 - 09.2023
Food Service Utility
The Compass Group
01.2022 - 11.2022
Assistant Head Counselor
Camp Sonshine
08.2021 - 01.2022
Census Enumerator
United States Census Bureau
10.2020 - 08.2021
Team Member
McDonald's Restaurant
08.2019 - 10.2020
Clothing Sales Associate
TNT Fashions
07.2018 - 08.2019
Team Member
Aramark
02.2017 - 06.2018
Warehouse Worker
PeopleShare
03.2016 - 02.2017
Valet
Park America
05.2015 - 03.2016
Dishwasher
Vue 412
05.2014 - 05.2015
Poll Worker
Action For Climate Change
04.2013 - 05.2014
Janitor
Aramark
06.2012 - 04.2013
Canvasser
Donor Development Strategies
01.2011 - 06.2012
Associate Of Applied Arts - Psychology
Community College of Allegheny County